Address: west quay retail park, Harbour Parade, Southampton SO15 1BA, United Kingdom
Phone: +442380821919
Rating: 4.4
based on 257 reviews.
Customer Service
Pros:
"Aleks assisted us this time and he too was extremely helpful and knowledgeable."
"Victoria actually took the time (in her out of work hours) to come to the apartment with Ian and ourselves to measure up and advise on the different items we were proposing to buy."
"We would like to say thank you to Neelam for helping us purchase our lounge furniture. She was extremely patient, professional, efficient and friendly and is a credit to the store."
"I cannot praise Bana enough for her help today."
"Alex was great. He helped us get exactly what we wanted and wasn’t at all pushy."
"Kim was extremely helpful - he helped us choose a quality mattress and also helped us get a fab price."
"Claudia was very helpful and not at all pushy I would definitely advise you to ask for Claudia if you visit."
Cons:
"We got through to Bill, the rudest, most unprofessional salesman/customer service advisor I've ever spoken to in my life."
"Aweful! Ordered two sofas in october 2021, they arrived in april 2022... we had no communication with anyone."
"Keep ringing but being told the same thing - they can't find the other part."
"Trying to then get hold of their customer care team is very difficult, as I found myself 33rd in the queue and almost 40 minutes later no one had answered."
"Will never use furniture village again and I'll make sure all my friends and family hear of my terrible experience."
"The whole experience with them was a constant battle of everyone trying to pass you to someone else and refusal to accept they had sent us a faulty product."
"The GM hasn’t made any attempts to contact us or rectify the issue."
Delivery Service
Pros:
"The delivery process has always been smooth, and the delivery team cannot be faulted."
"Just had our corner sofa delivered by the amazing Ben and Nicolas. They were on time and an amazing help with getting it in."
"The delivery men are superb too, nothing too much trouble and very respectful."
"After receiving fabulous service from Victoria at Furniture Village Southampton our new Sofa and Chair arrived in time and the delivery service was very efficient and quick."
"Everything arrived on the specified delivery date, care kits given, great communication and followup after purchase to be sure we are happy with everything."
"Great follow up after purchase made as order is updated through to delivery and even that is painless, totally recommend."
"The delivery men are superb too, they went above and beyond, nothing was too much trouble making sure the furniture was placed exactly where I wanted to my satisfaction."
Cons:
"Delivery man... asked him to wear mask told me it wasn't necessary any more."
"The delivery driver arrived at 7am with no notification and despite the agreed delivery slot being between 9.30 and 13.30."
"Ordered a new sofa in September, We were told January it would be delivered, I had to chase there whereabouts of my sofa as there was no communication then found out, it was delayed until the beginning of February.. now it’s been delayed AGAIN!!"
"It arrived in October however their fitters were unable to fit the double unit as they said it arrived unfinished and faulty."
"We are still waiting for the furniture care kit that was ordered with the sofa and chair but was not delivered with the furniture."
"Had a sofa delivered to my mothers new house on the 1st September. And not only was the sofa that arrived damaged, but they didn’t even bring the full delivery."
"Ordered a bed an sofa In January. Bed arrived yesterday. Delivery man who was also going to construct the bed, came to door with a really miserable face."
Product Quality
Pros:
"Excellent array of comfortable sofas, very competitively priced compared to the likes for DFS + SCS + Sofology."
"The quality of the goods are built to last!"
"Great selection of high quality furniture."
"All in all the furniture is amazing and we can't wait to take delivery. Thank you Furniture Village."
"We still have a settee that is so comfortable 19 years on."
"On a positive note the sofas are beautiful and the furniture this company does looks great."
"I bought a stylish & very comfortable well made leather suite from a very helpful salesperson here and after five years am still very pleased with the purchase."
Cons:
"We ordered a mattress from here after visiting the store to view it a few times. We ordered a very firm mattress, when it turned up we sat on and we just sunk it was completely different from in store."
"We spent £1200 on a gorgeous looking grey corner sofa, item number: CMFIDISP1-002. One of the main selling points from the shop assistant was that it keeps its shape. 10 months later, the corner sofa is not keeping its shape."
"6 months after we started noticing a dip on the Central Park Corner Bench."
"Broken sofa arrived they sent guy in to fix it, in my eyes that no longer brand new sofa if it arrives broken and they have to fix it that's 2nd hand sofa."
"The sofa needed to be assembled and after they'd assembled it, the right hand seat wasn't attached to the centre piece properly and there was a noticeable gap."
"It’s now November and still waiting for a large chest of draws that was missing (apparently damaged in transit)."
"Had a sofa delivered to my mothers new house on the 1st September. And not only was the sofa that arrived damaged, but they didn’t even bring the full delivery."
Store Experience
Pros:
"Really enjoyable buying experience. Complimentary coffee was also excellent!"
"That place is amazing and even in these circumstances they are all warm and welcoming."
"A very positive shopping experience would come again."
"Brilliant customer service. Was a busy day of sales but all the staff were very welcoming."
"The layout of store and cleanliness was outstanding and toilet facilities and refreshments where great."
"The use of Hand Sanitiser and our Temperature being taken as you enter the store made you feel safe."
"In relation to Covid and safety precautions I had no concerns and think they have implemented good measures."
Cons:
"Will never darken the store again!"
"Can’t see me coming here again!"
"AVOID AVOID AVOID!"
"I definitely wouldn't recommend then to ANYONE!"
"The sales team need training. I mean, I understand the philosophy of letting customers take a look around without pressuring them, but this is just ridiculous."
"The staff seemed to be more available to chat or to act silly with their colleagues rather than helping customers."
"Came looking for a mattress after visiting Bensons Dreams and others. The salesman really could not be bothered and made us feel like we were clueless."