ASK Italian Reviews Summary

Service

Pros:

• "The staff were really friendly and swift."
• "The service was great and the response of the team was very good."
• "The staff were very attentive and polite."
• "The food was great as always, we were served by the manager who was lovely, friendly and attentive."
• "Food and service was amazing! Totally deserve this 5 star rating."
• "The staff and service were fantastic."
• "The service here is SPECTACULAR. They're all friendly and professional."

Cons:

• "Bad management."
• "The waiter didn't want to know."
• "The past few times that I’ve been the service, quality and price of food has been horrific."
• "When waiting for the bill, some staff members lack eye contact and awareness on ensuring tables were attended too."
• "Horrible service. Got sat right away. Server came and took my drink order. 20 minutes later ask someone else to get her. She never came."
• "Service is a diabolical at the moment."
• "Poor service, lack of concern for guests."

Food Quality

Pros:

• "Top service and good food."
• "The pizza was contemporary meets traditional Italian mama’s kitchen comfort."
• "Both mains and side order of folded garlic bread with mozzarella were amazing."
• "The food tasted great."
• "The food was really good, especially the Tiramisu with Baileys poured over the top!"
• "The food here is fantastic. Pizza and spaghetti was delicious."
• "The food was delicious and piping hot."

Cons:

• "We were still so hungry after we left that we bought a sandwich at Pret to fill up on."
• "Meatballs this time bland and dry, mains had been sitting too long before being served, one dish was cold and had to be sent back."
• "The skin of the prawns was steaky and we struggled to peel it, also we ordered Calzone and it was under baked."
• "The pizza hardly had any topping on and tasted absolutely bland!"
• "Being lactose intolerant I asked for a mint infusion which was 4 mint leaves in a pot of hot water and no matter how long I left it to infuse still tasted like slightly green tinted hot water."
• "Food was bland (risotto)."
• "Staff was very rude, food was tasteless, watery and cold."

Ambiance & Decor

Pros:

• "Restaurant was large and roomy with very tasteful decor."
• "There's wide nappy change room as well."
• "The place itself is fine, booth seating, very comfortable."
• "Nice open plan kitchen/diner style with glass walls which makes for a nice light dinner on a summer's evening."
• "Great food great atmosphere."
• "Fabulous atmosphere."
• "The atmosphere was incredible."

Cons:

• "Such a large restaurant where we were all huddled together."
• "The restaurant itself was neatly laid out and the design was good."
• "REALLY BAD place!!"
• "The restaurant itself was quite dirty and shabby, looked more like a cafe."
• "While we were there the restaurant was busy and rather noisy, therefore a lack of ambience."
• "Only downside is that it's in Pic Gardens, but I guess that's out of their control."
• "Sadly ASK has gone down hill fast. The service from 3 separate members of staff was dreadful."

Value for Money

Pros:

• "Very good service and relatively cheap for 3 courses and a beer."
• "Prices are reasonable."
• "They always have special offers so always check online before going."
• "Good choices on the menu."
• "Decent chain Italian food at reasonable prices."
• "The vegetarian food is very good."
• "The food was delicious."

Cons:

• "For 14 pounds that is ridiculous."
• "It literally had 3 small slices of chicken. Not worth the almost 12pounds."
• "Dreadful place with economy food priced expensively."
• "Overpriced place, food not worth £50 and also our first experience."
• "Potion sizes were tiny, The gnocchi was in a vegetable sauce with no sight of any vegetable or garnish."
• "My boyfriend's pasta was undercooked."
• "Although the food is good especially with the 25% o2 priority moments discount, that can't compensate for the absolutely shocking service."