Carluccio's Reviews Summary

Food Quality

Pros:

• "The food was delightful, service magnificent and price very reasonable."
• "The staff is great and food is delicious."
• "Great breakfast served today by the ever friendly and brilliant staff."
• "Food is awesome and service is fantastic."
• "Food was also fabulous! Credit to the chef!!"
• "Absolutely fantastic food and very attentive service."
• "The home-made lasagne was excellent, and the rosemary/seasoned potatoes had a nice flavour to them - very soft as well."

Cons:

• "The prices were too expensive when compared to elsewhere."
• "Unfortunately, the food just made me sad :( Somehow, my singular piece of toast was both burned and also drenched."
• "Now onto the food the lasagne was tasteless we had to add salt and lots of parmazan cheese."
• "The main course was awful, didn’t taste good."
• "Terrible food!! Calamari was dry and crunchy, definitely not fresh."
• "Food was very bland, almost inedible but we did eat it as we were hungry!"
• "The worst food I ve ever tasted,... No taste whatsoever."

Service

Pros:

• "Staff were pleasant & the place was very quiet for a Bank Holiday Monday late morning so we got a booth, orders were taken in good time & both girls that served us were always polite/friendly throughout our stay."
• "Visited Carluccios recently and was absolutely delighted with everything. The service was great and the staff were so accommodating and attentive."
• "Service was great and the starter and dessert was excellent."
• "Service was quick and attentive."
• "Super friendly staff."
• "Staff were really attentive and the food was absolutely gorgeous."
• "Service always good, atmosphere buzzes."

Cons:

• "To serve tea made in the cup, with a stale bag - is TOTALLY UNACCEPTABLE."
• "We were served by the rudest waitress I’ve ever come across."
• "Service appalling don’t blame the staff blame the management for under resourcing and poor training."
• "Staff need to be trained how to be courteous to customers - I was referred to as “him” by the waitress standing next to me."
• "Service for dessert was not good and waiter (not the one serving me) walked past me on several occasions."
• "The waiting period for the main course was super long. Got ignored by the waiters."
• "Worst customer service ever experienced. Manager rude and waitress clearly not happy of being there."

Ambiance & Location

Pros:

• "It's upstairs in the station so it's not for a romantic meal a deux."
• "This restaurant had an outstanding team working on the morning of Sunday 9th Oct."
• "Very difficult to find unless you know its actually inside Piccadilly train station, so it's a bit grim getting to it."
• "Staff were nice, the atmosphere is probably as good as it can get in a train station."
• "Nice restaurant in the station area."
• "For a train station location (Manchester Piccadilly) pretty good ambience."
• "Upstairs from the concourse this is a surprisingly relaxing spot if you have some time to kill before a train."

Cons:

• "However, It can get a bit noisy when people in the station concourse misconduct themselves."
• "Pretty bleak place."
• "Not great tonight, cold, train announcements excessive due to incident on the mainline."
• "It can get a bit noisy when people in the station concourse misconduct themselves."
• "Its based in Manchester Piccadilly train station, so it's full of people whiling away time until their train. Because of that, the atmosphere is a little dull."
• "Only three stars because at this train station location service and atmosphere wasn't so great."
• "Pretty bleak place. Food was insanely greasy."