The Stables Café, Heaton Park Reviews Summary

Customer Service and Staff Friendliness

Pros:

• "Really enjoy stopping here for coffee/tea and cake. Served today by a very friendly Laura."
• "Naz, who has served me on a number of occasions, is really helpful and will do her best to help you with your order."
• "Visited the park with my 3 children the other day and I have to say the service was amazing. Kiyana and Nazdar worked extremely hard."
• "Yesterday I visited with my family. I asked for a particular iced coffee which wasn't on the menu. The woman who was serving asked me about it and very kindly made it for me."
• "Was welcomed by Mariam and Naz behind the counter yesterday, they were lovely."
• "Reece always goes out of his way to make sure our visit is perfect."
• "Really lovely staff who made my visit to the park absolutely worth it on New Year’s Day! The man that served me really made my day."
• "Thank you so much to all front of house staff, the management team, and especially the amazing team behind the scenes Joanne, Nick, and Georgia in the kitchen who always look after me."

Cons:

• "Very rude staff, drinks are nothing like they're promoting! Very expensive considering."
• "Was queuing for around 20 minutes in order to be served by a woman who clearly did not want to be there."
• "Waited over 30mins for a coffee, chips, and nachos, got attitude because my ticket wasn't sent by the machine."
• "Absolutely no customer service at all. Staff talk among themselves and ignore those waiting to order."
• "Very slow service by staff that clearly don’t want to be there."
• "Absolutely disgusting a random woman started having a go at my child son then claimed she worked at the cafe and then spoke to the staff behind the till and all the staff were pointing and laughing at us."
• "Absolutely terrible customer service staff are just unhelpful and rude."
• "Poor Food... Cold Coffee and heavily expensive AVOID... Rude staff with unimaginable use of swearing at both cafes especially by female members not on with children around!"

Food and Drink Quality

Pros:

• "I can recommend the donuts - they are delicious."
• "Definitely one of the nicest coffees I've ever had before."
• "The coffee was great and the food was lovely despite it being quite expensive."
• "I can recommend their hot chocolate. It was very hot. It was also sweet, but not too sweet."
• "Food and Drinks fab...poached eggs on toast were perfect and son says bacon sandwich was a belter."
• "The food is amazing and the staff are beyond helpful."
• "Nice drinks and cakes. Social distancing and cleanliness observed by staff."
• "Waited over 20 minutes for two sausage sandwiches. Granted they did taste amazing."

Cons:

• "Lovely Friendly staff but food not great. Prices so high too, just short of £20 for two ham sandwiches, two coffees, and a cup of squash for the child!"
• "I’m sorry but the food was extortionate prices for really low quality food. Cold sausage roll with a soggy bottom and rock hard filling."
• "Can’t get over the cost of this cafe! £6.50 for a child’s sandwich and apple!?"
• "A bit overpriced for what it is, however really nice."
• "Came today, queued for 15 mins for 2 breakfasts and coffees told no breakfasts after I'd queued left it, really poor customer service guy on till did not care will not visit again."
• "Great place to buy food. Not cheap but good. If you are on a budget with children you may have to think carefully."
• "Great that they have dairy-free options, but need proper training to make the coffee. Too hot, burned milk, and definitely not a flat white."
• "Mediocre hot chocolate and overpriced sandwiches. Queuing system not logical for orders."

Pricing and Value

Pros:

• "Food and coffee are great and reasonably priced, bearing in mind the cafe is situated in a huge historical park."
• "Best coffee today! Café overall is very pleasant and friendly with a wide range if delicious cakes and nibbles."
• "I received a warm welcoming whilst ordering my latte by the gent at the front of house I must admit that latte was grand."
• "A really nice cafe in the heart of a beautiful park. Great for kids."

Cons:

• "Definitely one of the nicest coffees I've ever had before, as you'd hope to expect for its price."
• "Very overpriced, asked to heat up food as it was cold, they not allowed, grandson was upset and crying didn't want to eat it cold so it went in the bin."
• "This cafe is getting worse and worse, unfortunately. 1st of all on the picture they advertising smoothie as a mix of whole fruits etc and when you see them doing it you see syrups and not even one whole fruit which is a lie, 2nd the prices which gone up isn't acceptable anymore."
• "My daughter and I came to the park with my grandsons. We treated them to Treetops but because we originally intended going home for lunch we opted for takeaway from THE STABLES CAFE. I ordered 2 child pizzas and 2 vegan sandwiches. The cost with 2 drinks was £26!!"
• "Expensive for what I had (smashed avocado on toast with a poached egg added) it was on the menu served on toasted sourdough but that's not what came it was just a piece of bog-standard white toast. I thought £7.50 was expensive."
• "Coffee acceptable, but not if you like it strong. Food is edible, if barely. All day breakfast came out cold, congealed, and tasting like it had been sat on the side for half an hour."
• "Very overpriced and consistently slow service. I could handle slow but cheerful, but I've never seen a smile cracked by any of the staff."
• "This cafe was a total disappointment we purchased two sandwiches one sausage and bacon, the other sausage, bacon, egg this cost nearly £13.00 and was dripping with fat since then I've had a bad tummy never again one bottle of water."