Tortilla Manchester Reviews Summary

Food Quality

Pros:

• "Amazing Mexican food. Burritos here are just wow! Extremely filling and tasty."
• "The food is freshly done. All the items, cheese, guacamole, salsa and meat is delicious."
• "Food seemed fresh and good choice of ingredients."
• "The burrito was very tasty and a good size."
• "Amazing delicious fresh food."
• "The burritos were delicious so can’t fault on the food."
• "The food is brilliant it's hot and fresh and full of flavour."

Cons:

• "The rice in our burrito were undercooked."
• "It lacked flavour without any sauce but was surprisingly filling."
• "Was best burrito in Manchester and indeed the country. Now it’s lazy and lack lustre."
• "A lot of the food was dry, chicken was overcooked as well with black bits."
• "Added to this the Vegan chicken was stone cold."
• "Burrito was utter trash too so I would not recommend coming here."
• "The salsa was brown and spicy - I like spicy food but this just tasted like spice rather than salsa."

Service

Pros:

• "The girl with the green hair was polite and very helpful."
• "Staff were really friendly and the food was great and decent value for money."
• "Excellent customer service from Juliana and Alby."
• "Absolutely incredible customer service!"
• "Incredibly friendly staff, and delicious super super filling burritos."
• "The staff are super happy and friendly."
• "Wonderful and helpful staff, especially one of the young ladies (I am unsure of her name.) but she always has a big smile on her face and a wonderful positive attitude."

Cons:

• "Ordering felt rushed."
• "Freezing cold fast food eatery with music so loud you can't hear the staff when ordering."
• "Woeful service. 20 min wait for food (eating-in) whilst delivery orders are HEAVILY prioritised."
• "Staff usually unsure what they are doing and you have to remind them what goes in a box. Usually completely uninterested and unfriendly as well."
• "Went there today had really poor service the employees were very blunt."
• "Had the worst customer service experience ever. Staff need to be trained on how to interact with customers."
• "Probably the most unfriendly (if not actively hostile) staff of any fast food place I've been to recently."

Value for Money

Pros:

• "Good value for a quick nutritious and tasty bite to eat. Nice, open, easy atmosphere. Staff are pleasant and efficient."
• "It is also good value for the money and very well located."
• "Top flavours and affordable food."
• "They often have offers which make it even cheaper."
• "The cost is quite reasonable. And the quantity is really good."
• "Great value and delicious."
• "Simply the best! A wide variety to choose from, and they are healthy!"

Cons:

• "I got a box of beans and rice with a bottle of water that cost practically £9 and then the the cheek to ask another £1.50 for Guacamole, it's a Mexican place, that shouldn't be extra!"
• "Was disappointed with the burrito for the price you pay. Nearly £9, for that amount, save your money and buy 3 meal deals from morrisons (at least you'll be full)."
• "Overpriced for what if is too!!"
• "The drink selection was very small and very expensive."
• "Sides were a little on the expensive side and since the burritos are enormous, you don't really need them."
• "Few blobs of guacamole were very expensive. No napkins even though its an eat with your hands place."
• "Then got charged almost £2 extra for a tiny bit of avocado."

Ambiance & Location

Pros:

• "The food arrived well packaged and early - 33 minutes from ordering which was great."
• "A great place to visit if you're looking for a quick bite for lunch in the city centre."
• "The restaurant itself was very spacious so having my double pram there didn’t feel out of place or in someone way."
• "It's a place with a fantastic vibe and overall feel inside."
• "The store had an authentic look and feel."
• "One of the best spots in Manchester - great for a quick lunch and always clean-looking plus some good tunes too!"
• "The decor of the restaurant was interesting, bright and had lots of character."

Cons:

• "Music was very loud I could not hear the server and she said the music was very loud but it stayed on high volume, I was strange, perhaps I'm old for the place."
• "The space looks nice, but there is nothing soft to absorb sounds, mixed with the loud music and now people trying to shout to hear each other, it's like sitting down in an eating area of a nightclub."
• "Shame about the piles of scruffy cardboard boxes piled up in the corner."
• "Dined here on a Sunday afternoon. Food was not so good. But the place was very dirty. Bins were overflowing, tables were not cleared and the food preparation counter was very messy."
• "Did not enjoy the eating experience."