Designer Carpet Reviews Summary

Customer Service

Pros:

• "Service received was very good. Samples were promptly supplied before choice was made."
• "I found their advisors helpful (thanks Steve) and well informed."
• "The lady I spoke to on the phone was brilliant."
• "Very good customer service. I decided to amend my order couple of days after ordering and they were very nice about it and sorted it easily."
• "Every communication was seamless and helpful."
• "Staff were really helpful and carpet well packed for delivery. I would highly recommend."
• "Very helpful staff went back and forth on many emails to make sure I got what I wanted, and recommended an excellent carpet fitter in my area."

Cons:

• "However the customer service ruined the experience for us."
• "I immediately phoned Designer Carpets to complain about this situation, and was told someone would call me back. Over a month later I’m still waiting!"
• "When asked about the prices and even suggestions of underlay, the gentleman had no idea and gave no info about this."

Delivery

Pros:

• "Even more surprised when it was delivered at 11.38! Exact time to the minute."
• "Carpet was delivered to my convenience, delivery driver rang me when 30 mins away."
• "Customer service was excellent, speedy delivery."
• "When we were let down by their courier they went to extra lengths to get our carpet to us on time."
• "Dispatch and delivery were super efficient and speedy."
• "The staff were really helpful with my enquiries and once the order was placed I was kept informed of delivery and it arrived as timed."
• "Organised delivery of my carpet to Isle of Wight without problem."

Cons:

• "A good company let down by very poor delivery contractors. Courier company in Edinburgh ignored delivery instructions, refused to call ahead to advise estimated time of delivery, will not deliver upstairs, and were rude and obnoxious."
• "Unfortunately they use Tuffnells Couriers who are very unsatisfactory, unprofessional, ill mannered and rude."
• "Just one complaint and that is about the courier DHL. They were 2 days late delivering and then just left them propped against the front door."
• "Delivery driver does not bring carpet in your property, said he wasn't insured for damages."

Product Quality

Pros:

• "I have bought quality wool carpet remnants at considerably reduced prices."
• "Beautiful carpets at a great price (bought 2 remnants), excellent quality."
• "Beautiful carpet, excellently made. Delivered efficiently and promptly."
• "Got a carpet of supreme quality for a tiny price."
• "The carpet itself is just what I wanted and went down without any flaws or imperfections."
• "Perfect quality and exactly as we hoped it would be."
• "I was really impressed with the quality of my carpet remnant from Designer Carpet. It was high quality and arrived promptly."

Cons:

• "My carpets have a horrible chemical smell which permeates the entire smell."
• "Carpet feels like seconds. bits coming unravelled in patches already."
• "Also payed for stain treatment with no care instructions or in fact any proof that the coir rug has stain protection added."