The Marlborough Reviews Summary

Food Quality

Pros:

• "It was absolutely delicious food and great service."
• "Just had the best Xmas meal here that I've had any other year eating out."
• "The burger was amazing and the black forest dessert was very tasty."
• "Excellent choice of food, served in very pleasant surroundings."
• "Good honest pub food."
• "Great food and drink. Had the seafood platter which was very very tasty!"
• "The food was excellent."

Cons:

• "They only allow kids to be in their high chairs. Management where objecting our kids to walk around the place."
• "The chicken has no taste, the vegetables were probably cooked 2 days ago."
• "Burger was not cooked, we sent the food back and the manager tried to find an excuse as to why it wasn't cooked."
• "We ordered chicken roast, thai curry etc which was bland, not hot but warm and chicken wasn't cooked well."
• "Unfortunately the scampi was just warm, chips not much hotter."
• "Pizzas that were obviously from Tesco. part cold in the middle and the garlic bread was burnt to a crisp."
• "Food took forever and was absolutely dreadful."

Service

Pros:

• "Friendly and efficient service."
• "The service was very nice from the amazing staff."
• "His staff are all very friendly and efficient and the breakfast fit for royalty."
• "The staff were lovely. Very kind and helpful and we had very prompt service at breakfast time."
• "Dog friendly outdoor seating, friendly and helpful staff, contact free service."
• "Really friendly staff who served us very quickly."
• "The staff very courteous, and chatty but without wasting time."

Cons:

• "Service however was mediocre, lengthy delay for wine, wrong wine served."
• "Service was slow but that was understandable as the whole of Dedham was swamped by visitors that day."
• "Service was very slow and not well communicated."
• "The team were also very friendly although the service was a bit slow."
• "Waited 15 mins at the counter to order and there was no one to assist."
• "Staff seemed to be in a rush."
• "Multiple staff members walked past us, not acknowledging our presence or even interacting with us."

Ambience & Location

Pros:

• "Lovely open fires has rooms to sleep over."
• "Such a welcoming and warm venue, patient with behaved dogs, family friendly and lovely staff."
• "The atmosphere was relaxing, and the location was very picturesque! Nestled in the middle of Dedham."
• "A lovely Tudor pub in the wonderful Dedham."
• "Lovely old building with lots of character."
• "Really cosy place."
• "Ambience was great though."

Cons:

• "From the outside this inn in the centre of the village doesn't have the kerb side appeal of other places but inside the place has recently seen a good refurbishment."
• "Very small for the price."
• "The manager made rude comments about us when he thought he was talking to different customers."
• "Rude manager."
• "Everything fine, nothing great. The decor, food, music - none of it spoke of any particular character or history for this old pub."
• "It lacked a little bit of atmosphere and ambience but a good all round pub."
• "Nice old building but shame about the upkeep of it."

Accommodation

Pros:

• "This little Hotel is absolutely recommendable. Rooms are tidy and well equipped and the charisma of a nearly 600yrs old house is beautiful."
• "Our room, although not huge, had everything we needed, comfy bed, bedside tables, somewhere to hang your clothes, dressing table, mirrors, and shower room."
• "The building has been around since the 15th century, so the hallways and rooms are a little crooked."
• "Clean dogs are welcome inside."
• "The room was lovely and clean."
• "The room was spotless - really clean."
• "Our room was very nice."

Cons:

• "Stayed for two nights mold and spiders in the toilet area."
• "Expensive for what it was."
• "Comfortable enough - nice location - quaint, rooms well equipped but in a crying need for better cleaning regime and a revamp in places."
• "Food was good but overpriced nowhere else in the village to eat apart from the other pub which is more expensive."
• "We stood here for 5 minutes, while 4 members of staff and the manager completely ignored us."
• "Unfortunately new landlord is slowly killing it by under-staffing."
• "Didn't like the fact people could take dogs into restaurant."

Value

Pros:

• "The food menu was affordable and tasty."
• "Prices were fantastic too and we cant wait to go back."
• "The drinks were reasonably priced and lovely clean loos."
• "Food was reasonably priced and didn't take very long. Good food and drinks as well as a pleasant atmosphere."
• "Drinks are fairly priced and have a good range of beers and wines."
• "Service was attentive. Value was good."
• "Food tasted amazing and pictures does not do it justice."

Cons:

• "The only reason I have marked it so low is because of the dispute with the uncooked burger."
• "Not very good food was just OK nothing to write home about expensive for what it was."
• "I don't mind cheap food tasting cheap if it is cheap, but the prices were not cheap and I could have got better quality from a fast food outlet."
• "Food was good but overpriced nowhere else in the village to eat apart from the other pub which is more expensive."
• "Soggy chips and owner will only respond to anyone that mentions anything negative review."
• "The meal just didn’t hit the mark with hard vegetables with the shepherd's pie and odd tasting chicken in the Cesare Salad."
• "Salads appeared to be from a supermarket packet."