Swan Inn Reviews Summary

Service

Pros:

• "The staff were really helpful and friendly."
• "The service was amazing! Terri and the team are doing such a good job and food was 12/10."
• "The staff were so attentive, we were served by 2 young ladies."
• "They are always friendly and warm without appearing to be false."
• "Lovely food. Will definitely return."
• "It was fantastic service from start to finish."
• "The service was great from ease of getting a table to ordering our meals and receiving our food."

Cons:

• "Slow to take order, horrendous 45 mins wait for four meals on an average night!"
• "Food was slow being cooked and brought to the table, we waited an hour for our food."
• "Very disappointed and when mentioned to a member of staff was ignored won't be returning!!"
• "Upon complaining to the manager my daughter was told basically that she may be exaggerating on how bad the food was."
• "The service was disappointing over 50 minutes wait."
• "Was told meal would take 30-40 minutes, and hour and fifteen minutes the first meal arrived, some items missing."
• "Then we waited an hour watching everyone else getting their food for ours to arrive."

Cleanliness

Pros:

• "The pub has all the COVID-19 precautions in place."
• "It was my granddaughters birthday and a time for us all to get together and the staff were polite helpful and very accommodating made it a good night wheelchair friendly toilets clean wheelchair friendly service good prices good."
• "The staff were very welcoming and accommodating for us, the restaurant appeared clean with plenty of floor staff present."
• "Very clean and toilet we're clean."
• "Clean toilets, clean environment, accessible car park and outdoor sitting area, nice rustic decor."
• "Outdoor area for kids very clean and good surroundings."
• "We went for Christmas Dinner really lovely food and amazing service."

Cons:

• "The place is a little run down and grubby, also cold."
• "Decor very tired and in need of a refurb."
• "The coffee cups were dirty on the outside of the cups."
• "I do think the toilets need am urgent upgrade or repair from GK and this should be raised with head office."
• "The gents toilets which were filthy and smelt."
• "On the floor in a clear to see place was a used teabag, It had clearly been there some time as when I took its picture it was bone dry."
• "Toilets haven’t been cleaned in 24 hours according to the cleaning record sheet."

Food Quality

Pros:

• "The food was really good and can't beat the price!"
• "The Big Plate Specials on a Tuesday are a fantastic bargain!"
• "Food is amazing, big portion -small price and lots of discounts available also."
• "The food was excellent, especially the chips, nice and fresh. Smokin Joe burgers were delicious."
• "Lovely food, lovely service."
• "The Sunday roast is absolutely delicious. Massive portions. Piping hot and excellent value as 2 for £12."
• "The food was really good and hot."

Cons:

• "The food tastes worse than a Tesco extra value ready meal."
• "Chips were covered in black specks where they clearly do not regularly change the oil."
• "Unfortunately is only a poorly managed eatery with very slow service, reheated, frozen food, dirty cutlery, tables and furniture."
• "Our friends had large breakfasts which they said were fairly cold, black pudding rock hard."
• "The beef burgers are of very cheap meat, when I picked it up to bite grease literally saturated everything within the burger and my plate."
• "The southern fried steak sandwich was dryer than a flip flop."
• "The chicken was a squidgy jelly texture, the steak was overcooked and chewy, kids pizza was a microwaved Chicago town one."

Management and Staff

Pros:

• "Management should take a bit of responsibility here as they should be ensuring the staff are happy with dealing with general public before they are employed and training them to a standard."
• "Well done staff, I will give a proper review when we return to eat, for now ***** five star for your service."
• "The staff were polite helpful and very accommodating made it a good night wheelchair friendly toilets clean wheelchair friendly service good prices good."
• "Fantastic meals and great pricing plus service."
• "Couldn't recommended more, staff helpful and brilliant."
• "The service was A1 and the new manager always goes the extra mile to make sure we are happy."
• "Served by Lewis, Leisha and Lilly, outstanding service, good food and very reasonably priced."

Cons:

• "Will not visit again and would not recommend you to anyone else."
• "Very disappointed and when mentioned to a member of staff was ignored won't be returning!!"
• "Upon complaining to the manager my daughter was told basically that she may be exaggerating on how bad the food was."
• "The man tending the bar was extremely rude and unable to work under pressure."
• "Some of Your staff are non attentive, confrontational and damn right rude."
• "Upon chasing the meals the manager was most unhelpful and not interested in listening and quite rude."
• "The staff were very rude and spoke over us."