Rose and Crown Reviews Summary

Atmosphere & Location

Pros:

• "Lovely old pub looking over the river with great views and atmosphere."
• "An absolutely lovely and cozy idyllic country pub."
• "On a sunny day this is a wonderful pub to stop for a drink or meal."
• "The location of the pub is excellent, with a terraced area which is in beside the River Colne."
• "Sat outside amongst old and new boats enjoying a great fish n chips lunch. Calming setting with great views. Covid safe and very friendly staff."
• "Brilliant view of the river when we sat outside for a drink but that's all I'd recommend you do here."
• "Fantastic river side location with superb views!"

Cons:

• "The side door may have been broken because no matter how often it was closed it would pop open again and have strong winds coming right at the bar."
• "Very hard work just to get a drink."
• "Small overcrowded, understaffed pub."
• "Stopped for a light lunch in the middle of an 8 mile walk. Food and drink nice BUT we couldn't sit outside as the area was full of cigarette ends and other rubbish."
• "Very few outside tables which are extremely small."
• "No sign of social distancing by clients."

Service

Pros:

• "Friendly staff but slow service."
• "Lovely pub in a pretty location:) it has really good food with quick service and all very lovely staff."
• "Had great pub meal yesterday...Lovely staff who went out of their way to accommodate us."
• "Very friendly and helpful staff."
• "Lovely service, very smiley and friendly."
• "The staff, especially Vicky, were attentive and provided great service."
• "The staff were very accommodating and made sure we were properly taken care of."

Cons:

• "Bar service very slow."
• "But bar staff was either slow or just couldn't cope with the volume."
• "Really off putting to see staff serving a patron who had clearly had enough to drink already."
• "Although half of the table did not have anything to eat for an hour, not one single member of the staff seemed bothered, and only one apologised."
• "Came for a birthday dinner and the service was appalling the staff were taking away plates and cups before we have finished the food and even when we were eating."
• "Horrible experience. First, they tried to serve the desserts before the main courses."
• "Service really bad. Tables not cleaned."

Food & Drink

Pros:

• "Food average fish and chips rubbish, fish small and hardly any meat, beer good though."
• "The mushroom and ale pie was LUSH."
• "Food was timely and delicious. Children's meal excellent size."
• "Great food, reasonably priced."
• "We had the scampi, mushroom and ale pie, lasagne and battered halloumi. All of the food was delicious."
• "Nachos platter was very pleasant, with proper nachos (fried tortilla), probably worth the price."
• "The food was great, service was a little slow, but it was quite busy."

Cons:

• "Went yesterday, food was absolutely horrible, small portions and pricey."
• "Over priced food which isn’t very nice."
• "The food is decidedly boil in the bag."
• "The food was very disappointing, basically frozen fish and chips which were deep fried and tasteless!"
• "Massively expensive poor quality food."
• "Mostly reconstituted frozen rubbish."
• "The vegan butternut squash tart was dry and bland."

Staff & Management

Pros:

• "Wonderful, welcoming, helpful staff."
• "Friendly Staff!"
• "Staff are always friendly."
• "Staff were lovely especially the lady at the bar Lauren who served us, very polite and quick service."
• "Great management who really look after the customers who come in."
• "Lovely friendly bar staff, clean toilets and nice view!"
• "Service is great."

Cons:

• "Service not great."
• "One of the bar staff was quite rude but the other guy was very polite."
• "The quality of the food was decent, but the staff was clearly not. Would NOT recommend."
• "Food quality and quantity poor."
• "Waited to be served for several minutes."
• "Totally uncoordinated sloppy service."
• "There seems to be a shortage of staff."