The Oaklands Reviews Summary

Accommodation

Pros:

• "The room we stayed in was good value for money it even had a bath, it was spacious and so clean."
• "The hotel room we stayed in was massive and overlooked the front carpark."
• "The room was freezing cold."
• "Our room no 5 was really nice, we would definitely stay again."
• "We stayed in number 215 king room and the room was very roomy."
• "Rooms are great and cheap."
• "Everything works in the rooms and they have nice wall mounted TVs."

Cons:

• "The rooms are not nice and we had no hot water."
• "I would not let my dog stay there blinds in room would not open."
• "Rooms 40 years out of date and very basic."
• "The hotel rooms were very worn and much overdue for some work and replacements."
• "Room was very small and the hot weather made it feel claustrophobic."
• "The room was clean but very, very tired and dated."
• "Room was to hot wardrobe had no back or doors on it."

Service

Pros:

• "Absolutely lovely staff, I was there on my own with my baby and they were so helpful and aware of the fact I was juggling a lot."
• "Staff were so friendly and the food was great."
• "The team are all very welcoming and friendly."
• "Every member of staff we met was friendly and helpful."
• "Staff were all very friendly and very helpful."
• "Staff very friendly and efficient."
• "We was served by Ryan who was very friendly, polite and made sure we had everything we needed."

Cons:

• "Terrible service!! Whent to the bar to order drinks, waited ages while two bar staff were having a discussion."
• "The service was very very very slow."
• "Service very slow manager made no effort to sort out kitchen problems."
• "Staff are like headless chickens."
• "Wouldn’t go there again if you paid for the meal!!! Food came out after 50 minutes waiting."
• "Staff attending to gentlemen who were drinking in the over 18s area when clearly there was myself and two other ladies waiting to order food."
• "Unfortunately there were a few very drunk people swearing loudly and being a little inappropriate."

Food

Pros:

• "Went to stay at this hotel i have given a 5 star rating as the food was amazing and the rooms were lovely and spacious."
• "Visited yesterday and felt so safe while having food."
• "Breakfast was lovely and inexpensive and they had veggie sausages for us vegetarians."
• "The food was good."
• "The food was lovely, service was exceptional."
• "Food came and was lovely."
• "Food was fabulous, as we're all the staff."

Cons:

• "Went here today after swimming... first of all I had the steak and ale pie but it was all crust with gravy and literally no meat."
• "It was the worst meal I have ever had."
• "Went there this evening at our 8pm table like every year, this year the menu was half empty, no starters and the kitchen was closing at 8:30pm."
• "The food was great but portions far too large."
• "Food never arrived what was ordered."
• "The food was terrible I had steak on a pie the pastery was rock hard the mash was dry."
• "Had some food and it was frozen and reheated I even spat the salad out it was mushy."

Location

Pros:

• "Although not situated in the middle of the city it is within walking distance so not a problem."
• "Only about a 15 minute walk from the train station, depending how quick you walk."
• "Stayed here for 2 nights it's in an ideal location."

Cons:

• "The view from the room was of a dirty roof."

Value

Pros:

• "Overall, very good value for money."
• "A family of 6 with drinks came to just under £40, I think it's the cheapest we have eaten out for in a long time."
• "Great atmosphere, friendly staff and a meal for 13 was served quickly, including starters, mains and desserts so that we could all eat together."

Cons:

• "All in all pretty poor customer service and it turned out to be a very expensive meal for 2 small luke warm chicken breasts and some peas which was all I could eat."
• "It was also excellent value for money, we will definitely be staying again!"
• "Food was really nice but unfortunately staff did not check to see if our food was satisfactory but noticed they had checked with other customers."

Cleanliness

Pros:

• "The pub was clean."
• "Place is clear and tidy with nice decore."
• "The pub was very clean and tidy."

Cons:

• "Table dirty even after it seemed to have been cleaned, all menus presented on the table were also dirty (covered in food)."
• "Very dirty toilets, nothing works, tables not cleared and were sticky."
• "The bathroom floor was dirty."
• "Dirty Dirty Dirty. Place was quite and still couldn't find a clean table."
• "The bathroom was mouldy and disgusting, wouldn't walk barefoot in it, didn't even contemplate taking a shower."
• "Pub was pretty empty for a Sunday afternoon and place was tired and dirty looking. Table and menus were very sticky and cutlery had dried on food on it."