The Nelson Reviews Summary

Atmosphere

Pros:

• "The atmosphere was buzzing."
• "The new renovation is looking great."
• "The atmosphere was really nice, staff looked happy and were engaging with the customers."
• "Great atmosphere even better now the pubs been renovated!"
• "The place looks fantastic since the renovation."
• "Also loving the refurbed outside areas - looking forward to a few beers with the lads for the euros (the flags / decs look brilliant from the main road!)"
• "Definitely my favourite pub' in Wirral. Lovely, friendly, helpful management and staff who work so hard. They make it a pleasure to visit."

Cons:

• "rubbish atmosphere"
• "It was also very rough with gangs of lads sitting outside shouting making the experience overall awful and uncomfortable with a bad atmosphere."
• "High level of music which results in people having shouted conversations."
• "It's loud from the moment we got out of the car, feel for the pubs neighbours."
• "Loud club themed music playing in dining area - why??"
• "very loud and felt that the dining area should of been separate"
• "expect to sit in the beer garden and witness drug drops and lads blatantly snorting in the toilet cubicle"

Service

Pros:

• "the two staff on last night Fri 8th July 2016 were friendly and efficient"
• "Staff are friendly. Food was fantastic and a reasonable price."
• "staff were lovely and friendly"
• "Staff are amazing old and new"
• "Staff are friendly, and food and drinks are superb."
• "The staff were friendly and the service was excellent."
• "The staff were very welcoming and always smiling."

Cons:

• "Absolutely unfit for purpose, this place has gone so far down hill"
• "Waited for well over an hour for the food"
• "Booked table but employee forgot to put it down so no table for 15."
• "i was put off by a woman behind the bar she had dirty yellow hands a fingers and stunk of fags"
• "Booked table, no one to even ask had we booked a table, place not full so guess it didn't matter."
• "Pleasant enough reasonably priced pub & the food smelt great. However, unless you're willing to wait five minutes while one staff member is on his phone & the other chats to a customer at the other end of the bar, I really wouldn't bother."
• "Service quite poor considering there was hardly anyone in the pub."

Food Quality

Pros:

• "Food was fantastic and a reasonable price."
• "The food was absolutely delicious."
• "Good food, good size portions especially the deserts."
• "Food was amazing. Had a bit of a wait but 6ft told prior. We had 2 ribeyes and a burger. Well recommended."
• "Food was great, staff superb."
• "Food was delicious and price was good."
• "food was delicious steaks cooked to perfection"

Cons:

• "When our meals arrived the ribs were barely warm and underdone, corn on the cob was limp and soggy, as was the salad."
• "apple n cherry pie with custard which looked like road kill & was cold"
• "The food in this place was terrible, the chicken was god awful and chewy, and tasted off/expired."
• "mine was burnt"
• "The wings arrived with all kind of gunk over them, despite my asking for a BBQ dip only."
• "cremated chips, yellow peas"
• "The salad was slimy and clearly unwashed."

Management and Staff

Pros:

• "The manager lyndsey was so friendly, always happy and welcoming, makes you feel part of the family."
• "The good people of The Nelson yet again outdid themselves yesterday by catering to my visiting family's every need and being genuinely friendly, welcoming and attentive."
• "Upon informing the waitress, the manager arrived to enquire as to the problem. He was very apologetic and helpful and it was resolved within 5 minutes. Great customer service."
• "Staff made me feel so welcome."
• "Staff cant do enough for you even though they are rushed off their feet most times."
• "The staff couldn't do enough for you. It's was a pity the food originally came cold."
• "Lyndsay is a great addition to the team"

Cons:

• "Waited over half an hour for food to arrive after reminding member of staff we where waiting, gammon meal fine, steak and ale pie? well what can I say🤔 you could build a garden wall with it the pastry was that thick and tough."
• "waited an hour & only got mains as I took dishes to the bar & asked if we had been forgotten about"
• "Ordered food but didn't receive it after 2 hours!!"
• "I will NEVER be going back again, by far the worst pub in the local area please avoid"
• "Greene King a bit of staff training might be a good idea."
• "The manager wasn’t even bothered and just carried on speaking with his friends."
• "On top of that the manager is extremely rude and the staff think nothing of swearing in front of kids."

Facilities and Amenities

Pros:

• "New renovations are great, friendly staff, pool and darts available."
• "The Nelson has re-awakened so lovely to have our local happy again"
• "The pub looks amazing with the new refurb, feels a lot bigger inside and the garden is great."
• "Nice outside area...benches could do with an upgrade but on the whole a nice outside area separated smoking and non-smoking."
• "Outside is a period style and quite an attractive building."
• "Also loving the refurbed outside areas - looking forward to a few beers with the lads for the euros (the flags / decs look brilliant from the main road!)"
• "Great value and great food. Huge selection."

Cons:

• "the portion size depending on what you order is a little disappointing"
• "The only thing I'd could do with more is outside heaters, the four are not enough."
• "Went with a party of seven other people in which four had problems, meals that's were ordered as large turned up as normal size."
• "You now have to pay to park here, goodness knows why as the car park's never full."
• "But be aware that they operate a parking meter system."
• "They have now Introduced A Private Parking Company... Britannia Parking Group, Who will attack your Cars as Fast as they can"
• "Make sure you buy enough time because if you go over your purchased time you will get a fine in the post."