121 motorbike training school Reviews Summary

Instructor Quality

Pros:

• "IAN WAS A EXCELLENT INSTRUCTOR WHO WAS ABLE TO MAINTAIN OUR CONFIDENCE IN LEARNING AND GIVING CONSTRUCTIVE POSITIVE FEEDBACK THROUGHOUT THE COURSE."
• "Ian is a great teacher keeping it relaxed but at the same time training you to a very high standard."
• "Ian was amazing – both humorous to make learning fun and enjoyable but always VERY professional and technically accurate."
• "Ian and Rachel - my instructors were phenomenal, not only did they cater to my needs but also quickly and effectively tapped into the specific requirements of other members of the CBT course."
• "Ian's tutoring is second to none he is positive approachable and really knows what he's teaching."
• "Ian’s experience shows through as he is able to spot and correct the smallest of details."
• "Ian and Rachel are brilliant made me so at ease I had low confidence but Ian really spent his time with me."

Cons:

• "The follow up was not replying to text messages, not remembering who i was in the slightest even when trying to explain."
• "After two weeks of trying to get her to return a call she finally told me she would let me know about Mod 1 and 2. It’s been two more weeks and still no booking."
• "I did the CBT with 121 and then wasted an entire month trying to get Rachel to book me for Mod 1 and 2."
• "unfortunately i felt a bit targeted as a chick."
• "Total rubbish." (In reference to the booking process)

Customer Service

Pros:

• "The response I got from the off on the phone to Lorna was amazing nothing was too much for them."
• "Rachel will text you to confirm times and dates so you don't need to worry over anything its all done for you."
• "Rachel is the most professional manager which helps to make your timetable work for you."
• "Rachel did a brilliant job of organizing my itinerary I needed to do cbt, mod 1 and mod 2 and within a close time frame."
• "Rachel for organising all my dates so quickly after lockdown."
• "Rachel was very helpful and patient explaining everything I needed to do for my full licence."
• "Rachel, Ian and the team are fantastic. They took me from being a complete novice on a geared bike to passing my full license in 6 enjoyable lessons."

Cons:

• "The follow up was not replying to text messages, not remembering who i was in the slightest even when trying to explain."
• "After two weeks of trying to get her to return a call she finally told me she would let me know about Mod 1 and 2. It’s been two more weeks and still no booking."
• "I did the CBT with 121 and then wasted an entire month trying to get Rachel to book me for Mod 1 and 2."
• "Total rubbish." (In reference to the booking process)

Training Experience

Pros:

• "Relaxed atmosphere with not too much pressure."
• "Very experienced trainers who took the time to get to know each of us to give the independent help we all needed."
• "Training was delivered at a pace where I never felt out of my depth while always pushing me towards being a safer more capable rider."
• "Couldn't fault their teaching in any way and most importantly kept us safe on the road."
• "The instructors are very patient and plenty of useful tips are passed on in addition to the standard training."
• "They made learning fun and exciting, anything I didn't understand the instructors went over with me until I was happy."
• "They are both so knowledgeable and friendly, they made us both feel relaxed and comfortable straight away."

Cons:

• "unfortunately i felt a bit targeted as a chick."
• "Total rubbish." (In reference to the booking process)