The Orange Tree, Thornham - Dining Pub & Rooms Reviews Summary

Food Quality

Pros:

• "The food both at breakfast and dinner in the restaurant was delicious and faultless."
• "Room lovely, meal stunning, the citrus dessert is to die for."
• "Every item we ordered was delicious, perfectly cooked, and very well thought out."
• "Can’t fault the food though!"
• "Ate in the bar - wonderful fresh food - you can really see why this place consistently wins awards."
• "The food I had was excellent (chicken and mushroom pie) and everyone enjoyed their orders also."
• "Lovely food often with a hidden punch of spiciness and the sweets you have to see and taste to believe."

Cons:

• "The food is overpriced for what it is."
• "It's expensive for what you get. Meals are served with fries, not unlike McDonald's."
• "We had to send back the food as the steak was barely cooked."
• "Not really our sort of thing especially as the 'vegetarian' risotto had a parmesan crisp with it."
• "The food was a bit odd, for me. I cannot recommend the Gnudi."
• "Starters were tasty but the main meals were average or overly complicated."
• "The Rib eye steak was very poor."

Service

Pros:

• "The wonderful level of service from all the staff, they genuinely seem to care that you have a great time."
• "Staff were so friendly and couldn't do enough for us after having to leave another pub in village for bad service."
• "Staff were excellent, special mention to the front of house gentleman, and the bar staff including ‘curtains’."
• "Staff were great, efficient and helpful though obviously run off their feet."
• "Frankly astonishing level of service, we felt really well looked after for our entire stay."
• "Exceptional customer service. Nothing too much trouble at this property."
• "Staff very friendly, and Mark is a star - helped us out with a 'mistake' made by us."

Cons:

• "Absolutely terrible service to boot."
• "Service was very tired (everything was served slow, it was near impossible to get anyone's attention, let alone anyone's smile)."
• "Nobody bothered to ask how the meal was."
• "The service stills needs some more attention as there were issues we experienced and also the tables around us did too."
• "We were met with a manager who was anything other than polite and manner was rather sarcastic!!!"
• "The worst customer service I've been witness to in a long time."
• "Service on the night was very slow, to the point I had to ask for a drink 3 times before being served."

Value

Pros:

• "Only gripe was the somewhat underpowered shower but for the price a real bargain."
• "Around £20 per head but definitely worth the money."
• "For the price a real bargain."
• "The staff were very friendly and polite, and the price was very reasonable."
• "Very good price, and well worth it."
• "Its not too expensive either."
• "The food is simply delicious and very reasonably priced."

Cons:

• "The total bill was £196.60, Which, in my opinion is over priced."
• "The meal we had was OK, the price is a little higher than it should be."
• "They also charge £17 for a beef burger."
• "Food was ok but personally didn’t reflect the prices."
• "Food very expensive for what it was, I have never paid so much for such a small piece of fish and it was a little underwhelming."
• "Gastropub that on balance is a bit overpriced with reasonable but not outstanding food."
• "Food very expensive and doesn't live up to the price."

Ambiance & Facilities

Pros:

• "Really beautiful setting and atmosphere."
• "An inn that shouldn't be driven past without a visit."
• "In summary, the Orange Tree is a true gem in North Norfolk."
• "It's a lovely pub and welcomes dogs with a choice of bones and pigs ears."
• "The room was incredible. We stayed in the coral suite and it was beautiful!"
• "We stayed in the new Manor block that was beautifully furnished and tastefully decorated."
• "Great location, lovely Hotel and Bar, Free parking... loads of outside seating and play area for kids, wonderful in this weather."

Cons:

• "It was picnic tables which aren't comfortable and detract from a nice time."
• "Everyone who is eating and drinking in the establishment, has to use Portaloo’s, yes Portaloo’s!"
• "The gazebo seating area, it was disgusting, covered in bird poo."
• "Portaloos in the garden WITHOUT WATER IN A PANDEMIC NOT SAFE."
• "Disappointed to be sat behind the pub so no atmosphere or view."
• "The restaurant was completely empty with no atmosphere."
• "The room was tiny and could do with some attention: no shower curtain/screen (water going everywhere), water temperature not stable, and unreliable water pressure too."