Hollywood Nails and Beauty Supplies Reviews Summary

Customer Service

Pros:

• "It’s nice to be able to actually purchase from a shop rather then just online, staff were very polite, welcoming and helpful!"
• "Amazing service, Henry is a superstar very helpful, funny and super knowledgeable."
• "Delivery always arrives so quickly, and one time I had an issue so I emailed them and they responded quickly!"
• "The team are very knowledgeable friendly and kind."
• "Also their customer service team are so prompt in answering emails!"
• "Staff are very knowledgeable and friendly, there was a particular gentleman who was so patient and kind with me as a newbie."
• "The service is always friendly and extremely helpful and it's always a pleasant experience."

Cons:

• "Very unprofessional company!!"
• "They then became very defensive and said that I was being offensive and rude and it almost became an argument."
• "They didn’t bother reply to my email which shows the video of me squeezing all the way with my palm before it started to show at the top."
• "Rubbish customer service, placed an online order, order was processed and the goods got lost in the post, chased it for 5 days with no result."
• "I email them but they never reply to me. Very bad customer service! Never again!"
• "They’re customer service is appalling."
• "Really poor customer service from Henry. Would not listen to what I was saying or read my unanswered emails. Does not care about the customer post sale. Disappointing."

Product Quality

Pros:

• "The store has a variety of things and lots of different products to choose from, I would recommend Hollywood nails."
• "I particularly love their DND products. They have an amazing selection of colours, and the best part is that they last forever!"
• "This place is amazing, they have everything you need and prices are unbeatable."
• "Not only are they UKs DND main supplier their top profess quality at such an affordable price is amazing."
• "They have all the professional nail supplies used in salons, such as DND gel polishes, acrylic powder, liquids, and nail tips, with swatches for every color of every product."
• "Their products deliver high quality performance and prices are good."
• "Best prices, and customer service! Genuine nail products from top brands such as OPI, CND, DND and many more!"

Cons:

• "I have a strong feeling the products are not authentic and there is a no returns policy."
• "Bought a pack of chrome powders for £20, was even shown swatches of them. However, when I came home and started swatching them myself, it turns out that they are just loose glitters and not chrome powders."
• "The monomer is labelled as being EMA but after using it for a month and finally soaking off a set of acrylics it is 100% MMA which is dangerous and not suitable to be used on my clients."
• "I have a feeling these are fake CND Shallac products. The consistency of the polish is so lumpy you can’t get a good layer on the nail."
• "The Gellish bottles are all faulty. Every bottle we used either shrinks or lifts under the lamp."
• "I don't recommend this place most off product is out of day I did order product when I sent it back they never refused my money and ignore my call and text that why I'm very despondent."
• "Fake and cheap quality products. Extremely bad customer service, stay away."

Shopping Experience

Pros:

• "Love this place, me going there is like a kid going to a candy store 😍."
• "I always buy my nail products from here, they are my regular supplier and I appreciate the fact they have everything I need for my clients. Fast service and delivery."
• "I'm new customer to Hollywood Nails Supply and I'm really impressed by their service."
• "Visited today all the way from kent, picked up some lovely nail art items, stickers and decals, chrome powder!"
• "I’ve ordered online and it was a super good service, better than Amazon!"
• "I love this place, they sell Individual pieces at wholesale prices, meaning that my nails too can look professionally done, without the high cost!"
• "I am so happy with this shop it's truly a Hollywood London experience ❤️ Thankyou so much."

Cons:

• "It is/was cramped and let 3 people be in there with you and it's a problem."
• "Not giving more stars, expensive prices, do not recommend to anyone to order online from this shop."
• "VERY POOR COMMUNICATION, I don’t mind paying for something I damaged but the way was very dirty and I should have been informed."
• "Only visited once and I felt like I was being followed around the store by one of the staff members."
• "Forget ordering on line.....go to the shop."
• "The electronic stuff (nail signs) show signs of breakage after about 3 months."
• "It says open on maps and door. But unfortunately it was closed. I travelled from far. But very annoyed when I saw close. Please next don't say something you don't follow."

Ordering and Delivery

Pros:

• "Ordered some nail polish from your online store #93858, such quick efficient service! Excellently packaged and quick delivery, will definitely be ordering again."
• "I ended up purchasing 28 DND new polishes from them and literally arrived in a couple of days!"
• "Ordered on the 4th received it on the 5th."
• "Always have exceptional service from these guys, delivery times are fast, prices are great and if there are any issues with your order they call you to fix the problem right away."
• "I used this website for the first time having found so many other suppliers had either no stock or long delivery times during the Covid19 lockdown restrictions."
• "Delivery is super quick and they have a nice range of colours, which get updated with new colours regularly."
• "Very friendly customer service! Very quick delivery! Responsible to inform you whatever is not in stock and replace it straight away for you!"

Cons:

• "Since august that we’ve been awaiting for the product to arrive ir get the money back."
• "I ordered a a big container of Hollywood acrylic powder worth £30 and they sent me it with the lid visibly broken and all the powder had spilt out of the container & all over the other products I ordered too."
• "After 14 days on their own they just cancel my order."
• "I ordered colours which were not in stock at that present time in the 2nd August and I have emailed the company to see the estimation of how long the delivery will be and I have heard nothing and it is now the 11th of September."
• "Bought nails supplies by online for over £130. Because my supplies is out of stock I am send request for refund 3 times, no answer!!! Waiting for refund 3 weeks !!! Terrible customers service."
• "I made an order and payed for it and I didn't know did they even send my order."
• "Awful experience, ordered from my work place a set of Ibx to take to Spain, when I arrived to Spain and I gifted to my mum the polish was dry!"