Mile End Climbing Wall Reviews Summary

Registration Process

Pros:

• "Only takes about 5 minutes to get registered."

Cons:

• "Very strict no-refunds policy on unused/ expired climbs that they do not consider bending on, whatever the circumstances."

Facilities & Equipment

Pros:

• "The best rock climbing shop in London is right next door as well."
• "Showers were also available and clean."
• "There's also a car park and bicycle storage area + a small shop to gear you up."
• "Membership available for unlimited access on a monthly basis, and shoe hire is very reasonable."
• "The secret garden (the comp wall area) has the best setting I have seen ever in a wall; super comp style and super fun."

Cons:

• "The ropes and leading is pretty limited and on busy days gets a bit overcrowded."
• "The only down side is difficulty in getting there on public transport."
• "They don't serve hot food so that's a mark down from me I'm afraid."

Staff & Customer Service

Pros:

• "The friendly staff add to the vibrant atmosphere and all done at very reasonable prices."
• "The staff really know their stuff and will take the time to talk you through the choices for different gear."
• "Great having Sara as an instructor for my Auto-Belay training. She made me feel safe at all times."
• "Really impressed with Izzy's customer service today in the climbing shop."
• "The staff are super friendly and are always there to help."

Cons:

• "Really awful customer service, used to visit the place regularly but after my last experience with the rude manager I’m never going back there again."
• "Their staff are at times a tad arrogant."
• "Rude and unhelpful verging on dismissive and mean."
• "The manager Baptiste Daguise was not only unwelcoming and seemed to be in a rush to hang up, I was interrupted all the time and talked to in a tone of voice that I found intimidating."
• "The staff is unprofessional. They have tried to rip me off, they have charged me more than two women for being a man."

Climbing Experience

Pros:

• "Good for all level of climbers. Come and try and if you are tired, there is a pub and a park just around the corner you can chill out in :)"
• "Super fun! The routes are challenging, but there is something for everyone to be occupied."
• "From bouldering to rope, all walls are top quality."
• "Excellent bouldering facilities, even for a novice like myself."
• "A good mix of top rope and lead walls as well as a few auto belays."

Cons:

• "I would discourage anyone from climbing at the Mile End climbing wall."
• "As a beginner (less than 30 climbs), I find this place to be a bit stressful."
• "It's a very 'judgy' and exclusive space to me and I feel bad for climbers who are more self conscious or on their own."

Accessibility & Location

Pros:

• "A short walk from mile end, the staff are friendly and there is a car park."

Cons:

• "The only down side is difficulty in getting there on public transport."

Value for Money

Pros:

• "Price was acceptable (13£ in 03/2022)."
• "£15 for 1.5 hours with an instructor is a bargain, in my opinion."
• "Really good climbing wall, affordable for London if you get a membership."

Cons:

• "In terms of pricing, at £17 for a first visit where all the other bouldering gyms max out at £11 felt this was very pricey."