Clip 'n Climb Chelsea Reviews Summary

Staff and Service

Pros:

• "The entire staff was friendly and helpful to all, especially Nile."
• "I was incredibly impressed that one member of staff in particular (CJ) was able to not only help him overcome this fear, but even enjoy himself!"
• "The staff were friendly and kind and especially Maria who was amazing at helping our younger daughter to climb."
• "Instructors were very helpful and skilled."
• "The staff were super accommodating even though our appointment was cancelled via the fever app."
• "A special thanks to Athena who helped my little one gain a lot of confidence and enjoyment in Climbing."
• "Every member of staff we came across was helpful, chatty and smiley!"

Cons:

• "The staff don’t help the kids clip onto a wall."
• "The staff on the floor were all joking amongst themselves paying no attention."
• "The enthusiasm of the staff leaves a lot to desire... it feels like we are bothering them."
• "The staff seems to be mainly grumpy teenagers with zero customer services skills."
• "One staff member was particularly rude and inconsiderate to children with varying needs."
• "Disappointing visit, only one member of staff for 8 kids."
• "The worst thing is the staff, they are rude and unhelpful."

Cleanliness and Maintenance

Pros:

• "It was organised, clean, safe and so much fun!!"

Cons:

• "The place was extremely dirty, I did ask when were the suits last washed and no one knew."
• "The place is also very filthy and the building of falling."
• "The toilets not being very clean and the hand dryers were not working and there was no toilet paper at all."
• "Also, I don't think they clean their helmets."
• "The place is dirty and unwelcoming."
• "So many of the red buttons at the top of the walls didn't work either which is that fun little win for the kids."
• "The climbing frames were out of order."

Value for Money

Pros:

• "Clip N Climb Chelsea is absolutely amazing and is great value for money."
• "Great value for money and the customer service was excellent."

Cons:

• "To charge the same amount is a total rip off. Won't be going again."
• "Absolutely terrible, the trampolines barely bounce."
• "Feel ripped off. Paid £56 to go, then had to pay extra £5 each for 3 of the experiences that aren’t included."
• "For £17.50 a child this was not good value for money compared to bigger clip n climbs."
• "Having to pay an extra £5 each for 3 additional challenges which is not worth it and should be included within your session."
• "Very disappointing for my daughter and her friend as they said the climbing walls alone were 'boring' and wanted to go on the three special attractions which cost £5 extra each!!!"
• "An overall disappointing experience considering the eye-watering price."

Facilities and Activities

Pros:

• "Really fun climbs that catered to beginner and advanced climbers."
• "There are a lot of climbing walls and things you can climb on."
• "Highly recommended if you are looking for something a bit different to do with the children."
• "Great colourful concept and we’ll definitely be back."
• "There’s lots of different walls to try out so it never gets boring."
• "Great place to have a party, the little room upstairs became a fun room and we all enjoyed a cake and drinks after the climbing."
• "Great indoor climbing facilities!"

Cons:

• "Don't bother with kids younger than 6. There's no support whatsoever for younger kids."
• "They would not allow my seven year old on the slide."
• "The layout changes have turned this place into a crowded mess!"
• "The new facility is much smaller and inferior to the previous set up."
• "Too many kids per session… leap of faith and staircase to heaven are now gone."
• "The additional structures like the green cylinders and leap of faith etc are gone."
• "Way too small and the leap of faith is a joke."