"The entire team made me feel so welcome and put me at ease."
"Curtiss, who took the briefing. He was great with the kids and parents, funny and helped them to do their best during the climbing time."
"The reception staff was friendly and explained where we had to go for the safety briefing."
"The staff there were absolutely brilliant. So much patience was given."
"Brilliant customer service and helpers."
"The staff were wonderful, true professionals."
"Staff were AMAZING, took care of everything, lots of patience."
Cons:
"Staff is kind of upset if you pay cash and they have to do the work."
"Hi had a birthday party here never again disorganised party host just left as it was past her shift food was mixed up party bags missing I became the party host and had to pay rock up for it."
"Very rude staff they didn’t had enough jackets so parents can go inside."
"Had three additional needs children with me and found staff not helpful."
"The instruction was very unclear."
"Some of the staff were more interested in standing around chatting."
"The attendant on the actual Birthday a black girl, was totally robotic, speechless just dropping food and ice cream to kids."
Facilities and Activities
Pros:
"Various types of climbs available and we had access to the little play area which was a win win!"
"The facilities are really good to with a seated viewing are and coffee shop on site their is something for everyone."
"Rock Up offers the ultimate fun climbing experience for everyone!"
"A very good introduction to the world of rock climbing."
"There are a lot of different walls to climb and staff are very helpful."
"The kids loved climbing and some over came their fears to do the leap of faith."
"This is indie climbing made really fun. The speed wall is a particular draw for anyone looking for that extra challenge."
Cons:
"During all this time there was no supervision of the soft play centre."
"One thing that did annoy me was I purchased my kids and their friends gift bags which came with a sports drinks bottle, it wasn't until after I'd bought them bottled drinks (coke etc) and we sat down that I saw a sign on the table that said the sports drinks bottles I'd bought came with free fills/refills. No one mentioned this to us."
"The climbing area was so hot, it wasn't even that warm a day when we visited."
"The place was filthy."
"The soft play area needs to be cleaned more often. Sometimes you find biscuits or crisps that kids eat and take with them inside the soft play area."
"There was food and dirty napkins over most of the floor."
"Tables were left messy and unattended for long periods of time."
Pricing and Value
Pros:
"Refreshments are reasonably priced considering what it is."
"You get 3 hours of free parking when u purchase a session."
"One of my stars is for the 3 hours validated parking."
"The staff were super helpful, and the prices were quite fair."
"Rock Up offers more than enough for the £12 I paid the hour's session."
"Reasonably priced considering the time you get to climb."
"Decent price."
Cons:
"We been regular customer here for more than 2 years now, the prices kept increasing."
"Only down side is that it's a tad pricey!"
"The pricing was a little steep, but definitely a visit at least once."
"Good place for the children but I was very surprised at the price of 2 small bottles of Fanta - £2.50 each."
"Expensive!!!! Not going to be a regular that's for sure with only an hour on the extremely small activity area at around £15 per person."
"Not as big as i thout it wud be. Kids enjoyed it but think its abit overprice for £12 a child."
"I was very surprised at the price of 2 small bottles of Fanta - £2.50 each."
Accessibility and Convenience
Pros:
"The party room was decorated perfectly!"
"Tidy place and it is situated in well accessible location just off the Clear Air Zone."
"You get free 3 hours to park at the broadway plaza which is good."
"Because we came on New Year's day, it was remarkably empty and the local car parks were free."
"This is conveniently situated at Broadway Plaza, near Edgbaston Village from the lane opposite Morrison."
"Register your cars number plate rite next to the front desk."
Cons:
"Don’t bother going on the weekend unless you’re there for a party."
"If you book a party and have younger children or any accompanying parents/carers with mobility issues then they will struggle to get upstairs as there are no lifts."
"Only problem is the party rooms are upstairs and there is no lift for pushchairs or wheelchairs."
"Sometimes they book more people in than there are walls to climb so you have to queue up and wait your turn."
"The only thing I would recommend is to have a few more staff members on the ground as some of the kids had to wait quite a white to get on each wall."
"They should run promotions on the pricing."
"Slow to help kids on/off the hook up system in the rock area."