Hang Won Hong Reviews Summary

Product Variety and Availability

Pros:

• "Great online shop with a fantastic variety of Japanese products."
• "They have all the basic stuff you need for normal asian cuisines."
• "The selection they have in such a small space is actually astonishing."
• "There were many products from Korea, China, Hong Kong, and Japan."
• "A large and incredibly comprehensive supermarket, mainly Chinese goods with additional Thai, Japanese, Korean sections as well as Indian/Pakistani spices."
• "So many varieties of soy sauce. So many varieties of chili pastes, so many sauces."
• "Great supermarket in good central location. Has a good selection of veggie / vegan mock meats both tinned and freeze-dried."

Cons:

• "Several items purchased turned out to be already opened."
• "Lastly, the noodle brand I intend to buy are all expired for a month already!"
• "There’s a shelf right at the front when you get in are selling something around 50% off or less, but those items are expired at least for a month or 2."
• "Didn't have any fresh lime leaves."
• "Tasteless Kaya and red bean puffs and a waste of my money."
• "No payment with AliExpress, despite alipay having a poster and QR code behind the till!"
• "midleading price. they put the wrong price tag and rise the price at the till."

Customer Service

Pros:

• "The staff are so polite and always willing to help."
• "The staff here are always friendly and helpful."
• "The staff are amazingly friendly and very helpful."
• "The staff always help me find things and the value for money is great."
• "Customer service was 5 star, Spoke with a lady who was very helpful and explained the reasons for the delay."
• "Excellent service provided from the staff at Tuk Tuk Mart."
• "Blue was extremely helpful and friendly."

Cons:

• "The problem I have is with delivery, you charge a lot for delivery and your web site states it will be via DPD, it's not, it's with Royal Mail, and after ordering 6 days ago, nothing has arrived."
• "The staffs who are putting up stocks on the shelf are not so friendly."
• "So annoying to came here! The two young chinese girls who working in the cashier are v v v rude n not helping."
• "One clerk claimed I'm a shoplifter but can't prove anything."
• "There service isn't the best, the people at the till have always been talking to each other instead of serving customers."
• "Bad Service. The cashier rolled her eyes at me with arrogant behavior."
• "Terrible manager who was shouting at me instead of saying sorry."

Delivery and Packaging

Pros:

• "The packaging, delivery and communications were first class."
• "Very pleased with the coffee and delighted with the free snack was surprised at how quickly it was delivered."
• "Everything packed securely, chilled if necessary and delivered quickly when ordering online."
• "My frozen items were delivered quickly and without issue."
• "Items arrive well packaged and on time."
• "Order was delivered on schedule. Items come in good packaging."
• "Delivery arrived on time, packed well and everything in it was delicious, even got a little free gift."