McDonald's Reviews Summary

Staff and Service

Pros:

• "Most amazing macdonalds experience ever, due to one member of staff today named nevanara."
• "The staff were super helpful and keen to explain the new steps put in place for coronavirus."
• "Many thanks to the chap at McDonalds Rugeley…. Took my order, and when I asked if they minded me sitting outside with Fin, who was in the car, he said you get the dog and I’ll bring your meal out to you….. not only that, he also brought out a bowl of water for Fin… top chap, good service… thank you."
• "I love my local McDonald’s there used to be a really kind funny man in the drive thru."
• "Great friendly staff, when one of my accompanists drinks was left behind they grabbed it without hesitation and were very professional."
• "First rate friendly staff and excellent customer service."
• "The lady who served myself and my colleague this morning was excellent."

Cons:

• "Always have problems at this McDonald's last time food was forgotten of order time before that the staff where just standing around gossiping and swearing including the manager."
• "Customer service is not a strong point here!"
• "Service is shocking, bunch of young kids with no manners or customer service!!"
• "Whoever was managing on that morning was rude and can’t manage properly."
• "the lady at the first window and 2nd communication order point was very abrupt and rude."
• "Very lazy individual who thinks having all 4 McDonald’s stars means she can speak to her staff like scum."
• "The old women that work here are very awkward"

Food Quality

Pros:

• "Love this place, service and food excellent"
• "All McDonald's stores are usually busy but this store knows how to handle it well. Even at peak times the service is normally pretty quick and accurate."
• "Just wanted a quick snack of some fries, and they were spot on. Fresh and quite hot. Nice crispness to them. Enjoyed."
• "Never thought id be able to award 5 stars to a Maccies. But for once my order was not only dealt with both politely and efficiently and nothing was missing."
• "sometimes the food is outstandingly nice"
• "Ordered on click and serve very short waiting time, even though they were busy. Order was correct and we very warm and well cooked."
• "Had the Raspberry Ripple Iced Cooler, quite nice."

Cons:

• "Cold cheeseburger that looked like it had been stamped on and half cooked cold droopy chips."
• "Just had burgers and chips and all were stone cold and the burger was disgustingly soggy."
• "Food was overly greasy and slopped together. Luke warm and not up to usual expectations of McDonald's."
• "chips were undercooked and stone cold"
• "Waited over an hour for 3 items, and when it eventually arrived it was freezing cold and inedible!"
• "Food always cold...tried again today through the drive through ..chips & burger & coffee ..how can the food be always icy cold?"
• "Quality was poor, covered in grease."

Order Accuracy

Pros:

• "Obviously no McDonald’s looks like what it does in adverts and the happy meals always come with books more then toys but the monopoly months are very good and generous and I won a free quarter pounder and a medium fries."
• "absolutely lovely staff, amazing environment and great restaurant!"
• "Ptemises always clean on the outside, service is quick with the drive through and meals are always good quality."
• "absolutely lovely staff, amazing environment and great restaurant!"
• "Well placed McDonald's. Good car parking and drive through. Staff pleasant and helpful."
• "The staff were actually polite and the assistant manager was tidying tables and making sure customers were happy."
• "I visited here today with my children and a member of staff named George was a asset to the team."

Cons:

• "3 chicken selects with sour cream and chive sauce, salsa chicken legend and some bbq sauce (correct on screen) somehow translates to; No sauces asked for, a mayo chicken select and a random single ketchup I didn't ask for"
• "Told me to park up in bay 1, completely forgot about my order had to tell them, and when I got my order they forgot my chips."
• "There isn't a single time I've visited this McDonald’s without a problem"
• "constantly getting orders wrong and making everyone park up"
• "Always missing items from here."
• "3 times in a row Rugeley McDonald’s have got my order wrong."
• "9/10 times items are missing from orders or are completely wrong"

Facility Cleanliness and Safety

Pros:

• "it's always nice and clean inside so you don't have to search for a clean table"
• "The seating is all socially distanced and safe."
• "Just stopped off here and the young ladies who were working there were doing a fantastic job of keeping everyone covid safe."
• "Friendly and clean McDonald's by the power station cooling towers. Access is good with it being out of town on the main by pass."
• "Friendly and clean McDonald's by the power station cooling towers. Access is good with it being out of town on the main by pass."
• "Just stopped off here and the young ladies who were working there were doing a fantastic job of keeping everyone covid safe."
• "Absolutely loved it, The guy over the speaker is amazing I absolutely loved him!♥️."

Cons:

• "It's not a drive through, it's a park and wait, there's that many cars waiting, there's no spaces left and the staff can't find the cars they have the food for!"
• "The restaurant is supposed to close at midnight, i turned up 23:45. Door locked but drive thru still open."
• "Wasn't nice seeing a staff member cleaning the table off with a broom that she was sweeping the floor with and not cleaning it properly before people sat to eat."
• "I frequently eat here friendly staff, food good but lately the place is invested with flys its like eating in a third world country."
• "Purchased a cheese burger from the saver menu this evening and when I bit into it there was plastic in it ie wrapping?"
• "Once i had a dead wasp on my meal."
• "visited this a couple of times and every time something missing"