Fumo Reviews Summary

Food Quality

Pros:

• "The gnocco fritto with ham was fantastic."
• "The food was excellent and I definitely would visit again."
• "We got spaghetti carbonara and spaghetti lobster with a selection of breads. Each was well presented, cooked to perfection, and tasted amazing."
• "The Tiramisu was heaven."
• "Food was phenomenal."
• "All food was very tasty and well cooked, a particular highlight was the pizza and the gnocci."
• "The food is always excellent."

Cons:

• "The lobster was luke warm, overcooked & had residue encased around it from the steaming process."
• "The side called 'winter greens' was honestly horrible; they did not clean the vegetables so we could taste the grittiness of dirt and well as being a tasteless dish."
• "The Gnocchi with Burrata was stone cold."
• "The food was very dissapointing and didn't live up to the standards that are expected of the San Carlo group."
• "The main courses were mediocre, my carbonara seemed to only contain egg yolk and pancetta."
• "The food was a big let down."
• "The food was very under seasoned and I had spaghetti carbonara which was dry and stodgy."

Service

Pros:

• "The service was good although food delivery slow."
• "Servers were really nice."
• "The waiters were incredibly polite as usual."
• "A special shout out to Gabrielli who prepared my husband’s salt baked sea bass expertly."
• "The staff are helpful, the decor is stunning."
• "The staff were friendly and knowledgeable."
• "Staff were patient, attentive, and professional."

Cons:

• "We went to complain to the manager at the end with the bald head and we’re spoken too in a patronising and smug way where we were made to feel like we were in the wrong."
• "Food was decent but our waiter definitely needed a lesson in customer service."
• "Mediocre service and not overly welcoming."
• "The service was chaotic every server seems to cover every table."
• "Overall, felt ripped off and paying towards a brand rather than quality."
• "The service was shocking and the staff soo ignorant and rude."
• "Service was terrible, pretty much ignored, we were brought other people’s food numerous times."

Ambiance & Decor

Pros:

• "Amazing atmosphere & ambiance."
• "The exterior gives the impression that Fumo is an upmarket restaurant but inside doesn't live up to that expectation."
• "Desserts were lovely, the table next to us ordered a meringue based dessert as it look amazing!!"
• "Decor between quirky and elegant."
• "The restaurant itself is lovely very clean and atmosphere good."
• "Atmosphere was great, beautiful furniture and interior design."
• "It has a lovely atmosphere and a relaxed, but sophisticated feel."

Cons:

• "Location is great, nice decor but service is poor."
• "First impressions it looked very nice however the food was very bland."
• "The place is relatively up market."
• "Very dark and music way too loud - couldn't really hold a conversation as everyone around you is shouting."
• "The tables are very close together and it was quite busy."
• "The tables are too close together."
• "The place is nothing but an aesthetic Instagram post."

Value for Money

Pros:

• "This is a great place to have nice dinner with your beloved people."
• "Very reasonable given the standard of cooking and how pleasant the surroundings are."
• "Reasonable prices."
• "The lunch menu has a really good price value."
• "Food is fresh huge portions some items are better than others."
• "The food at Fumo is great and barely overpriced."
• "The 50% discount for online booking in the January offer makes out good value for money."

Cons:

• "It’s ridiculously overpriced for what it is."
• "Go there for an overpriced cocktail or two, take a picture and leave."
• "Are you trying to be a restaurant or a night club as it doesn't work trying to be both."
• "We won’t be going back!"
• "Save your cash and go elsewhere."
• "The prices was slightly expensive for Italian food but you pay for the atmosphere and the brand I guess."
• "To charge £40 for your cheapest Prosecco is quite frankly unjustifiable."