Willems Park Brewers Fayre Reviews Summary

Service

Pros:

• "Excellent fast and really friendly and attentive service."
• "The server, a young man with glasses and a beard was extremely helpful and nice, great with the kids."
• "Dave the waiter came out with a plate of vegetables for my daughter very much appreciated well done Dave."
• "The staff were friendly and helpful."
• "Service was friendly and helpful the venue was very clean and tidy with staff constantly clearing down tables."
• "The service was fantastic - The meals came out very quick and were well cooked and piping hot, The staff were very attentive."
• "Staff engaging and efficient."

Cons:

• "I made a complaint to the manager 'Kiera' of which she flickered her lashes with not even a sorry."
• "The chef was ignorant ignored me and my wife when we said hello."
• "Slow service, limited menu and not told until we asked for the certain foods."
• "The older female server with glasses was extremely rude, patronising and ignorant."
• "Awful service. 1 1/2 hour to get starters and it wasn't even busy."
• "Didn’t apologise for the poor service."
• "The people were very rude and the service was very slow, avoid this place like the plague."

Cleanliness

Pros:

• "The place was clean, good wheelchair access."
• "Environment clean and welcoming."
• "The place is warm and welcoming and very clean."
• "Really clean."
• "Clean and tidy inside."

Cons:

• "The place is filthy, found 3 huge hairs stuck to our table, the staff are disjointed. The toilets filthy and 2 out of order."
• "The toilets were dirty, excrement on the seats."
• "The toilets were disgustingly filthy and blocked."
• "Dirty, chairs stained, cutlery dirty glass dirty and the place smells stale."
• "This restaurant is in a terrible condition the carpet in some areas is absolutely filthy."
• "Biggest problem was cleaning. My t-shirt kept sticking to the back of the chair."

Food Quality

Pros:

• "The share platter was very nice."
• "Food excellent."
• "The food hot, tasty and reasonably priced."
• "Meals are very nice and well presented."
• "Sweet potato fries were excellent, crispy and fluffy."
• "The food was hot and of great quality."
• "The food was very well cooked and tasted very nice."

Cons:

• "The beef and ale pie looked, smelled and tasted like dog food."
• "The gammon steak was burnt."
• "Food was average, and not helped when I found a piece of sharp plastic in my burger!"
• "Food was terrible, my grandsons pasta was just put in the microwave as his bowl was red hot he is only a 4 year old."
• "The food took an extremely long time to arrive although when we ordered, no one else was there. When the food arrived it was all cold."
• "The gammon that my mum ordered had a rotting taste to it."
• "The food was so greasy and there was a puddle of oil on my plate and it was very tasteless."

Value

Pros:

• "The food quality is very good my partner and I took out our parents for a festive meal and we all tried the festive menu 3 courses for under 20quid so very well priced and all 3 courses were lovely..."
• "Very nice value for money Fish and chips lunch time meal."
• "2 meals for a £10 on weekdays before 6pm. Excellent value dining."
• "Good prices and portion sizes."
• "Food was as expected, staff very polite and helpful, all in a pleasant meal and good value for money."
• "It's a good price so not complaining."

Cons:

• "We were originally planning on purchasing evening meals here however were shocked at how expensive it was."
• "Slooooww service. Understaffed and overpriced. Dirty tables arms stick to them."
• "All meals were over cooked end not nice, considering their prices are quite high for the style of food offered."