Sizzling Palate Reviews Summary

Service

Pros:

• "Customer service was great as well."
• "Service was good as the food arrived quickly."
• "Service is fast and efficient."
• "The service was quick and efficient with helpful staff and great service."
• "Waiter attending was friendly n attentive."
• "The staff were really friendly."
• "Customer service was on point."

Cons:

• "Terrible service. The place was virtually empty bit I was left waiting with no one taking my order."
• "Service was atrocious.. forgot our drinks."
• "The waiters didn’t ask if everything was ok they were just talking amongst themselves about how tired they were and wanted to go home."
• "Customer service was extremely poor, not once did they ask was the food ok, did not even Thank us after paying."
• "The service is terrible it is run by lazy college kids who are unable to get orders correct or stay professional."
• "Staff were so busy having a laugh they forgot to serve."
• "The service is slow and awful, waited over an hour for just for our starter to arrive after we ordered."

Food Quality

Pros:

• "Food was really good."
• "Food is quality and very much enjoyed the steak, with pasta, rice etc."
• "The steak mixed with the sizzler is unbelievable out of this world definitely give it a try."
• "The food tastes amazing and good portion sizes."
• "The food was amazing."
• "Food is always tasty and piping hot."
• "The food is amazing a bit pricey. It came out Popping hot. Got the spice and the flavours."

Cons:

• "Been a couple of times and definitely thought was too pricey for the quality of food you get."
• "a very poor quality food for those high street prices"
• "Food tasted extremely stale and not fresh."
• "Food is awful and service is rubbish."
• "Ordered the steak sizzler, never tasted anything so disgusting in my life"
• "The food was bland, with even me choosing very spicy made no difference to the blandness of the food."
• "The food once it came was basically frozen chips, with frozen vegetables."

Atmosphere

Pros:

• "love the Devore and the atmosphere of the place"
• "Also more of a family place."
• "First time dining here and we had a fantastic experience."
• "Good vibrant atmosphere, helpful staff and a pleasant place to dine."
• "Has the ambience of a Victorian club. Discrete and proper."
• "The place has a multi-faith prayer room which I find amazing."
• "It’s better than I remember this place I went to this place a good year back and I don’t remember it being this good."

Cons:

• "Seating is not great, especially if you’re in the middle with people constantly walking past either side."
• "The background noise is deafening, people coughing, children screaming and extremely loud laughing with NO VENTILATION."
• "atmosphere full of fumes...people coughing bcz of food steam"
• "The greeting staff on the door was very cold and turned his back on us walking away without saying a word."
• "Nice atmosphere but staff made me feel very uncomfortable."
• "Last but not least it too congested and crowded with zero privacy which you expect a little in a restaurant dining."
• "The environment was so hot that ventilation was really poor and people suffered as a result."

Management

Pros:

• "Had the original manager, Mr Sarfaraz, been there, none of this would have happened."
• "The manger sarfraz is very help full."
• "With all honesty, all these years we have been going there, Safraz bhai has always gave us outstanding service and always very polite, I can surely see the difference when he's not present."

Cons:

• "Every time a customer reported an issue he would never take it seriously and he would do his best to direct the blame to everyone else even if it was his fault."
• "Manager was spoken to at the end and he said 'some people like this and it's busy for us.'"
• "The staff was very rude, especially the manager."
• "Will not be returning ever, staff have poor attitude, and have no regard for customers."
• "The manager/owner Mushtaq really needs to go for some training."
• "The manager is a rude arrogant person who is always rushing people and shouting at them."
• "The manager, Safraz, looked extremely confused and gives the role “manager” a shame."