The Range Reviews Summary

Product Quality

Pros:

• "Had some nice Xmas lights and ornaments."
• "Everything you need, everytime."
• "Great store with a huge range of products from household, crafts, pets and decorating."

Cons:

• "Cheap food never is quality think!"
• "A 3 pack of ombre battery operated candles was very disappointing. One candle broken when I opened the box."
• "A lot of their larger things like patio furniture feel incredibly overpriced for the quality you get."

Customer Service

Pros:

• "Went looking for a specific item and found it with the help of a very helpful member of staff."
• "Staff were great and helpful. Got what I wanted."
• "The guy behind the counter...is literally the most polite, friendly and smiley person I've ever seen working in retail."

Cons:

• "Sure this would be a fine place, if you could find any staff to ask where the one item you want is."
• "I gave it 4 stars due to the fact when I approached the lady in the garden department for some pea gravel she wasn't forthcoming."
• "Awful visit today... No wheelchair trolleys to be seen, we had to wait whilst they found one."

Pricing and Value

Pros:

• "The range is great for simple goods at typically reasonable prices - mostly."
• "Good store, well stocked and typical of the standard Range layout, some bargains to be had."
• "Excellent value, got absolutely everything you need, very good bargains."

Cons:

• "The shop if fine however if you order something on their website you pay delivery even if you request the item to go to a store for you collect which puts me off shopping online."
• "Prices at The Range appear to have risen markedly since my last visit with many products now cheaper elsewhere."

Store Layout and Accessibility

Pros:

• "Super friendly staff, well designed, planned out and clearly advertised and well organised and posted aisles."
• "Disabled parking good. Toilet facilities old and need revamp."
• "The store has a lift to access the second floor so ideal for both wheelchairs and buggies."

Cons:

• "Only downfall I can see is that price labelling is inadequate and layout can be improved."
• "The shop has been changed around, so you now can’t get a wheelchair with a trolley attached down the aisles."
• "Store is very tight with shelves packed in, store also has an outdoor section selling garden equipment."

Online Shopping Experience

Pros:

• "I ordered off their website on the 28.11.21. Fast forward to 2 weeks later.... still NOTHING!! Customer services are shocking didn't even answer after waiting 10mins."

Cons:

• "Absolutely disgusted! Do not order home delivery! I ordered a large wardrobe and set of drawers from my local store for home delivery."
• "Ordered bedroom online for delivery on a set date was not delivered and when call to find out why was told that one item was not sent so delivery could not take place."