Northbrook Park Wedding Venue Reviews Summary

Venue & Grounds

Pros:

• "The venue is beautiful and very intimate."
• "The venue itself is beautiful. The photographers had so many options to chose from when it came to pictures."
• "The site itself is delightful and so beautiful."
• "The beautiful grounds make you truly feel like you're at the countryside."
• "The grounds are stunning and perfect for taking pictures."
• "Beautiful pastures. Very calm environment. Gardens are well looked after. Scenery is amazing."
• "The grounds are beautiful and well kept."

Cons:

• "Some parts of it need sprucing up as they do look a little outdated/tired in the honeymoon suite."
• "Only found a few faults, one was the curtain rod in our bedroom was not secured in the centre, toilet seat although very clean was broken and not secured to the toilet bowl, television aerial was diabolical; no reception so no tv and lastly there were quite a few cobwebs in the bathroom and by the window."
• "Overtime this venue has not been as well maintained as hoped since I first went to a wedding here 10yrs ago."
• "Absolutely stunning grounds and setting but certain parts of venue need a bit of tlc.....damp wall and water coming up through concrete slabs in The Orangery Room."

Accommodation

Pros:

• "We stayed in the cottages which was very nice a comfortable."
• "Stayed in the self-catered cottages round the back which were smart, clean and spacious."
• "All bedroooms have a code to unlock the doors, so very safe to leave your valuables in your rooms."
• "The bridal suite is lovely and there's lots of space for preparations in the morning."
• "The honeymoon suite has an AMAZING bathroom. Very romantic."
• "All rooms have ensuite, perfect when you have a full chalet."
• "Luxurious bathroom. Good price for the night."

Cons:

• "The cottages are a bit overpriced for what they are at £375.00 and you have to take your own food to make breakfast with also having to check out by 10am."
• "Most rooms in the accommodation had issues (lamps not working, TVs not working, missing controls, no 'breakfast', doors broken, lights broken)."
• "On-site accommodation is not maintained adequately we could turn down our heating at all staff tried still did not work In another accommodation some of the heating did not work."
• "Rooms very hot!!! No AC.especially the family room. also guests got locked inside the rooms! Some had to climb out the window!"
• "The rooms are outdated and the management claims it’s 'stylish contemporary'. It’s simply false marketing."
• "Cottages were decent but some of the locks broke down and they did not answer our calls for help."
• "We stayed in one of the cottages, Eden which was not clean at all."

Staff & Service

Pros:

• "Nikita, Georgia, Hannah and Samantha were the members we interacted with and from the initial viewing to the day of the wedding they were nothing but supportive and informative."
• "The staff are lovely and very good at the catering and drinks side of things."
• "The team are friendly, professional, and helpful which is extremely important during the wedding planning stages and were fun to work with on the actual wedding day."
• "Truly a magical experience, the happy couple and their friends had large smiles constantly, rooms were clean and modern, staff were friendly and very professional."
• "The team were always super helpful answering our hundreds of questions."
• "The staff were also incredible! They were so helpful throughout the planning process, ensuring everything had been covered and explained."
• "The team at Northbrook were incredibly helpful in the lead up to the day."

Cons:

• "I felt this was a very unprofessional way to be shown round a Venue when you know people spend a lot of money with you."
• "Planning a wedding is stressful enough without having to deal with staff who are rude and unprofessional."
• "Overall the staff was mediocre, it was very hard to get in touch with them and on the day it was as if they played hide and seek on the night."
• "Unfortunately, customer service is extremely poor and unprofessional."
• "But oh my gosh the customer service was just sad in the beginning and closer to the wedding."
• "But unfortunately management is non-existent."
• "The main issue is with the administration. There are several persons involved, and all are out of office more than half the time."