MTS Sussex Reviews Summary

Instructors

Pros:

• "They are an absolutely superb team of highly competent instructors."
• "Ian Thompson from MTS got me back into it, he was in contact in my ear all the way and gave me great instruction he was absolutely brilliant."
• "Had a great day of training, instructed by Jason. I found the day to be the perfect balance of tuition and practice."
• "An extremely friendly, knowledgeable, patient, caring and methodical Amanda was my instructor."
• "The instructors were patient and gave me a lot of confidence especially Matt on my first day that I got comfortable and relaxed on the bike very quickly and exceeded my own expectations."
• "Rick is a very experienced rider and instructor. He pushes you hard but it’s all playful banter."
• "All of the instructors are awesome."

Cons:

• "I failed my Mod 1 the first time because I just needed more time on the bike."
• "With regards to the tuition we received from Rick, we both felt there was a lack of guidance and feedback from him."
• "Before writing this review I did send a complaint to MTS however they chose not to acknowledge any of these points or even offer us an apology."
• "Our first issue was that the training centre was not what we expected, and we were both quite surprised to find that there wasn’t a private off-road area."
• "We were also quite disappointed with the facilities provided, an example of this would be that during the training we were shown diagrams of roundabouts which were badly drawn onto a piece of paper."
• "I gave 3 days notice that I could not make appointment due to covid, and I just wanted to reschedule. MTS have taken my money and advised me to 're Book and pay again."

Training Experience

Pros:

• "Informative and helpful with a little bit of fun thrown in."
• "The training was excellent and gradually built up the skills required, giving me the confidence I needed to pass."
• "Had a brilliant experience graduating on to the full motorcycle license with MTS Sussex on their DAS course with the mod1 & 2 split over separate days."
• "Completed my DAS with MTS and would highly recommend using them, very professionally ran with nothing being too much trouble."
• "The advice given and the opportunity to practice on the actual Test Centre grid was key to my passing the Module 1."
• "The training was a well-balanced mix of practical tips and advice in an enjoyable safe environment."
• "The course was brilliant, with plenty of 1-1 training and guidance."

Cons:

• "Overall, we felt very left down by the whole experience."

Customer Service

Pros:

• "All staff are friendly, relaxed and their customer service (mostly Nikki) is great, quick and helpful."
• "Nikki happily answering all my questions and making the booking process so easy."
• "Lu was very helpful in booking the training and the tests for me."
• "Great communication from Nicky for both CBT and DAS training."
• "Lu in the office is extremely helpful and friendly and helped me move my training when I couldn't make it."
• "Nicky who managed the whole admin process seamlessly."
• "MTS were very effective in keeping me informed of developments and re-arranging dates was easy."

Cons:

• "I gave 3 days notice that I could not make appointment due to covid, and I just wanted to reschedule. MTS have taken my money and advised me to 're Book and pay again."