Suffolk Rider Training Reviews Summary

Instructors

Pros:

• "Absolutely brilliant team at Ipswich Rider Training."
• "Very supportive and patient instructors."
• "Shirley and Clive were fantastic instructors, polite, patient and understanding."
• "Just passed my MOD 1 & 2 with Graham. Such a nice guy. Graham was so patient and calm with me."
• "The instructors are fabulous and really know what's needed to get you through and be a safe rider."
• "The trainers are very helpful with lots of time and patience throughout the training."
• "Instructors are professional and put 100% into teaching."

Cons:

• "Attended CBT training on Tuesday 14th June with temperatures of 20 degrees. No breaks were offered meaning sweating ++ wearing helmet, gloves, jacket and trousers."
• "I had mentioned that the clutch on my bike was incorrect as biting was only evident at full hand stretch."
• "Instructors were audibly slating fellow students for the lack of understanding despite being publicised as being a course for beginners."
• "No instruction was given for turning, instead I had to ask how to position for a u-turn."
• "I intend to do my cbt with another provider as this company 1. Doesn't account for the wellbeing of their students 2. Doesn't have a structured lesson plan encompassing basics for the beginner or scheduled breaks."

Training Experience

Pros:

• "I enjoyed myself so much that when I got home I took my own bike for a solo spin for the first time since 2014!"
• "Quality training (and ABS) saved my skin when I was forced to do a real life emergency stop on the way to my mod 2."
• "All the time Clive helped us improve our road sense without it actually being a riding lesson."
• "I was an extremely nervous rider and completed by CBT in July 2022 and felt so comfortable and safe."
• "Quality training and an amazing set of lovely people who will go out of their way to help you with your motorcycle journey."
• "Taking me from complete novice to passing my full category A licence at my first attempt."
• "The instructors' kindness and expertise created a pleasant and memorable learning atmosphere."

Cons:

• "During the afternoon on the road ride, things were going OK, however, I was on the roundabout realising how hot I was. I proceeded to crash into a parked car knocking myself out."
• "Having previously been told I was ready to book MOD 2 I was surprised when I called Suffolk Rider Training and the gentleman on the other end of the phone informed me I couldn't because I needed more training."

Customer Service

Pros:

• "Everyone at the centre was friendly and welcoming."
• "Thanks also to Graham for all his help in booking (and re-booking) my tests and being extremely flexible with organising lessons and tests to minimise time off from work."
• "All members of the Training centre offered me countless drinks and were all very kind and helpful."
• "The entire process, from registration to receiving the license, was well-organized and efficient."
• "Very nice customer service from office staff to instructors all wonderful people."
• "A quick phone call to Graham who was welcoming and booked the test on the gov website for me."
• "They have all been friendly, supportive, and exceptionally calm (most importantly!) whilst I have been learning with them."

Cons:

• "I tried doing my training with another firm and found them to be rude and abrupt."

Facilities & Equipment

Pros:

• "Good standard of bikes to ride which are well maintained."
• "Their bikes are very new and well maintained which makes for a lovely ride."
• "The bike I had was a brand new Kawasaki and provided with first class helmet leather jacket and waterproofs."
• "Bikes were all in good condition and the models I rode were all under 3 years old."
• "Bikes are kept in great condition and run as sweet as a nut."
• "They have an off road area for you to get started in to gain basic skills on the bike and basic bike controls."
• "The bikes they use are great too."

Cons:

• "I had an accident last year and the Instructors how I haven't been riding since and they understand and I can not thank them them enough as I did pass my cbt and I would reckon mend them to everyone as I will be doing my full licence with them as they are really fantastic so thank you guys."