Norton Motorcycle & Scooter Training Reviews Summary

Instructor Quality

Pros:

• "His knowledge of motorcycling is second to none and with a passion he just wanted to make sure we stay safe."
• "All the instructors are great guys and felt that they were preparing me for the 'real world', not just how to pass a test."
• "Huge thank you to my instructor Neal, he made me feel confident and at ease throughout my training."
• "Brian is obviously a very experienced rider and is a great teacher."
• "Neil, my instructor for my full A course, is calm, experienced and puts you at ease whilst developing all the skills you need for the road."
• "James put me at ease immediately, he is a brilliant instructor."
• "Did my CBT with Neal a few days ago and he was an excellent instructor."

Cons:

• "The instructor sweared like it was nothing (you idiot etc). They have experience and know their job but 0 respect for the people who are paying for their bred... and if you say something you just might not get what you came for... so stayed calm and in silence."
• "First, he won't talk to you though the process of riding, bit rather lecture you after 30 mins of riding."
• "Even though a nice person overall he did often come across as pretty obnoxious and with quite condescending when I was mostly asking questions or making mistakes normal by learner's standards."

Customer Service

Pros:

• "Sue was so understanding as I booked each return visit."
• "Heather provided regular moral support."
• "They were super easy to deal with before my arrival, replying promptly and being flexible on my requirements and dates."
• "Also big shout for Sue for being very helpful and flexible with dates."
• "Sue was very friendly and helpful on the phone when booking."
• "Sue has always been really positive over the phone, willing to have a laugh and process the booking of the next available course in the quickest, smoothest way."
• "Sue did a fabulous job booking me on and handling any training day queries I had."

Cons:

• "Fuel costs - Terms and conditions state that the cost of fuel used is the students responsibility. This was a bit off-putting initially."

Training Experience

Pros:

• "I loved every second of it!"
• "The facilities up at the training ground are excellent."
• "The team of trainers were extremely informative and seem to know every detail about riding on the road."
• "You will be made to feel welcome, you will almost certainly have an enjoyable experience."
• "The perfect start to my biking journey! I'll be completing any subsequent training and full licence with these guys when the time comes."
• "The bikes were all in great condition too."
• "I had a fantastic day and would highly recommend Norton Motorcycle Training."

Cons:

• "Don't do that. It was fine, but I felt like I was having to get back into the swing of things each week instead of it just being ingrained over 5 consecutive days."
• "Would have liked a bit more time to sort out kinks in my riding."
• "3 stars for the coffee would buy better instant if it was up to me."