Zizzi - Gloucester Quays Reviews Summary

Atmosphere & Decor

Pros:

• "The atmosphere was bright and the staff all very understanding and friendly, the bathrooms were clean and nicely decorated."
• "Had a late dinner here Sunday & had the best evening, the atmosphere was so relaxed & our waiter ( I wanna say Tom ) made the whole experience."
• "It's colourful and vibrant while still giving off an old Italian kitchen vibe."
• "Loving the refurbished look food was amazing, restaurant packed & atmosphere was wonderful."
• "I actually like the layout and decor as you get plenty of natural light in."
• "Otherwise, the atmosphere was good - music was audible but not to loud, a good buzz from the other tables and attractive interior."
• "Quite nice and relaxed and the food was amazing weren't made to rush."

Cons:

• "Our table was less than 2 metre away from the other table so no social distancing."
• "The only downsides are that it was very busy and the layout of the restaurant isn’t nice."
• "There was an unpleasant aroma about the seating area - resplendent of a butchers shop, or delicatessen and hardly reminiscent of an Italian eatery."
• "The restaurant was grubby - soft furnishings stained, shelves and displays dirty/dusty and windows marked with greasy hand and finger prints."
• "seating was not well planned out."
• "The toilets however were not clean enough to use."
• "Given the time of year I guess it can be expected how loud it was in there, the waitress couldn't even hear us at our table."

Service

Pros:

• "Waiter was friendly and accommodating, and the location looks nice."
• "Staff are friendly."
• "Service super quick very polite."
• "Our waitress Lottie couldn’t do enough for us, was very attentive and all round amazing."
• "Jay looked after us so fantastically nothing ever too much trouble."
• "Service was second to none, very helpful."
• "TRISTAN (Deputy Manager) was ABOVE & BEYOND The *welcome *table service *knowledge was exceptional."

Cons:

• "they don't answer the phone and when they did they hung up."
• "we had a very odd experience with the waitress."
• "Booked a click and collect takeout for Valentines Night. It was clear they had taken far too many orders than they could fill."
• "No cash accepted which may be an issue for some which was not advertised on the website."
• "Unbelievably slow service."
• "Attentive staff on arrival, but then disappeared."
• "The staff never come back to take orders and seem to be more interested in chatting."

Food Quality

Pros:

• "Food was lovely, pizza was massive!"
• "The food was delicious, though I was expecting the servings to be smaller so we ordered a little more than we could handle, but it was all well worth the money for sure!"
• "Second time visiting and both times food has been absolutely lovely."
• "The food was just as delicious as always."
• "The Salmon in my Hot-Smoked Salmon Carbonara was so flavourful, the best Salmon I’ve had in a long time!"
• "The tomatoes on the bruschetta were really really nice."
• "Food was tasty, the service excellent and the atmosphere spot-on."