Prezzo Italian Restaurant Lincoln Reviews Summary

Food Quality

Pros:

• "The chicken and sauce was lovely but it felt more like posh fast food rather than a quality meal."
• "Great meal, really enjoyed the goats cheese al forna and penne rustican."
• "The food was delicious at a great price."
• "Food was good though as expected."
• "The food tasted amazing as always, I had the carbonara."
• "The food was excellent and generously portioned as well as being apetisingly presented."
• "The food we had was phenomenal."

Cons:

• "Food was overpriced, small portions, not hot enough and instantly forgetable."
• "The pizza was a bit dry."
• "Their risotto is the only dish I’ve been disappointed by- not a lot or flavour in it."
• "Food was nice but menu is rather limited with very poor dessert options."
• "The dish was bland and reminded me of Dolmio sauce."
• "The pizza was average but my god the salad was abysmal."
• "Food had very little flavour when it arrived."

Service

Pros:

• "The staff were excellent very attentive even though they were very busy."
• "The experience was made even more special by the young man who served us."
• "Service was amazing, easy and efficient."
• "Come for evening drinks with a friend, and the staff were nothing short of fantastic!"
• "The staff were so friendly, professional and courteous."
• "Lovely staff who looked after our large group very well, nothing was too much trouble."
• "Great customer service."

Cons:

• "The original waitress came over and seemed angry that we said the order was wrong."
• "Service was poor: only one waitress was on duty with quite a few tables to serve."
• "Possibly the worst service in a restaurant I have visited in years."
• "Very bad Service in Prezzo... 5 girls around and almost no customers in restaurant but I was still waiting 15 minutes in my table to make an order."
• "The waitresses were rude, slow, and incredibly moody."
• "The service was terrible from the girl who was meant to be in charge."
• "Service slow and staff indifferent - 15 min to take a drinks order."

Atmosphere

Pros:

• "Hardly Michelin starred but always lively atmosphere, good food and good value."
• "Cool ambiance."
• "Love the atmosphere in this place, the staff are always so friendly and helpful."
• "Lovely staff. Great food and atmosphere."
• "Our 1st meal out with our 8 month old son and couldn't have asked for a nicer atmosphere."
• "This is a great place to eat with fast service, amazing food & ambiance."
• "The location is amazing; right at the water front."

Cons:

• "We wanted a quiet table for a chat but we were placed directly next to a busy table despite the restaurant being mostly empty."
• "Unfortunately the night we went the restaurant was almost empty so the atmosphere was zero."
• "Was there on Monday around 6.30pm so the atmosphere was lacking slightly."
• "We entered the restaurant and you would think it was closed."
• "From the outside this restaurant looks nice but don’t be fooled! Poor service & racist undertone."
• "Even the toilet area was a shambles, one out of order, one without a lock which just left the disabled toilet available."
• "Waited over 50 minutes for starters."

Management

Pros:

• "On top of that, there was a small accident where our desserts which we had ordered weren't available due to being out of stock; however for this we were offered a free round of drinks by the manager."
• "Manager did give a discount when I complained at the end."
• "Our server was amazing, great customer service, with a smile and a chuckle."
• "The superb service - Marzena is always such a lovely host."
• "Served this evening by 'Beata 2' - what a wonderful night!"

Cons:

• "Finally got the Manager out and he tasted it and agreed?!?! Said he could not refund us but took our details to sort a refund through Head Office."
• "When my wife complained to the manager he just shrugged his shoulders and said 'oh right' without offering an apology."
• "Thanks Prezzos Lincoln for ruining my daughters graduation celebration meal."
• "We asked to speak to the manager who was less then helpful."
• "In order to get this resolved we had to go to the bar ourselves to speak to the manager! Very poor service!"
• "Before leaving we went to the floor manager explaining what went on and why we were leaving."
• "The manager at Prezzo did not take any details of my order and was completely disinterested."