Address: Lockett's Ln, Stoke-on-Trent, ST3 4JJ, United Kingdom
Phone: +441782319847
Rating: 4.4
based on 102 reviews.
Staff and Service
Pros:
"Staff are super friendly to me too."
"Great customer service, very caring staff."
"These guys were excellent and the x2 female vets on duty were really helpful, caring and patient with us during this tough time."
"The staff were very friendly and helpful, and resolved the issue quickly."
"Can't fault Rogers Brock & Barker. Staff and surgeons are very good and will endeavour to fit your pet in quickly."
"Every single staff member that I've spoken to via the telephone or in person has been compassionate, friendly and knowledgeable."
"The staff are all very friendly and helpful."
Cons:
"Absolutely disgusting vets, bought my cat here 3 years ago with a fractured leg... They put my cat to sleep because we didn't have the full cost upfront."
"We were not listened to and I believe this has left our dogs underlying issue overlooked."
"Especially Noora the so called manager, she doesn't even deserve that title."
"The vet was horrible, wanted money before doing anything then after 5 mins he said she not responding and wanted to put her asleep."
"Careless prescribing which left medication one day short of the next visit and then charging to prescribe the additional day."
"Demanding payment over the phone for an outstanding balance."
"Reception staff who were unhelpful and unprofessional when seeking help with a severely ill older dog."
Facilities and Accessibility
Pros:
"Car parking is good and the surgery is spotless."
"Good parking facilities, was seen nearly on time."
"The practice is always immaculately clean and I personally cannot fault them."
"Easy to make appointments, great communication and easy parking."
Cons:
"Not sure why people are still not allowed inside the practice, but my cat couldn't have got very far if we were inside!"
"This veterinary practice is carrying out initial consultations in the car park outside."
"While waiting in that car park, there was no privacy for a very upset lady."
"Had to wait an hour in the car park as nobody was allowed in the building."
Cost and Pricing
Pros:
"The vets themselves do not throw expensive treatments at you as a must, common sense decisions on risk basis to ensure the safety of the pet and not too much of a burden on your wallet."
"The prices are not bad either which at first I thought they would be."
"When I asked them if there could possibly be a cheaper but, obviously, still adequate way to treat my dog they did interim treatment for £188."
Cons:
"The only downside is the extortionate prices, they were going to charge me £1000 for the immediate treatment."
"Imagine then on picking her up the next day we were presented with an extra bill of £276.50."
"Very,very expensive. They quoted £1000 and four days later when the dog was taken in it had changed to £1400."
"The prices have hit the roof! and are double the going rate."
"Called today to register my two dogs, to be told they are charging £25 per dog (registration fee)."
"We were basically taken advantage of, emotionally blackmailed and the 'vet surgeon' told us that if our bunny wasn't kept in over night at the bargain rate of £600 he would die."
Professionalism and Empathy
Pros:
"Thank you for everything you did for Gucci last week. You certainly saved her life and she is now back to her old self causing havoc at home."
"The vet was lovely and made me feel at ease and less worried once everything was explained to me."
"They are so lovely to the pets mummy daddy.they had compassion .kept me updated.absolutley 10/10."
"I can only praise the staff at Rogers, Brock and Barker for their kind, sincere and devoted care that they gave to us at this sad time."
"Bruce, Norman and Alison have been particularly amazing and couldn’t have gone through the pain without their support."
"Considering the reason for the out of hours emergency visit they could not have been more attentive and supportive in such a difficult time."
"I had my Blind Dog who had a tumour put to sleep. It was done with Dignity and Respect."
Cons:
"This experience at Rogers, Brock and Barker will stick in my mind for a long time, it was so upsetting."
"During that time louise rolled her eyes to another receptionist and laughed at mocked my husband in front of my already upset and concerned daughter."
"Zero respect for the customer and animals. Only money concentrated."
"All this vet cares about is the money, they don't treat the animals with respect and love!"
"Staff are so rude and unprofessional."
"After what has been a bad experience and the distress that this has caused, we could never bring ourselves to go back."
"The vets have been very unprofessional and unhelpful they have made a very difficult time even worse by their lack of care."