Burgeri Reviews Summary

Food Quality

Pros:

• "Amazing smashed burgers."
• "The cheese on the fries are super addictive, not too powerful just perfect."
• "The Angus beef burger and the wagyu beef burger... both were very nice."
• "The burger patty was excellently cooked and delicious."
• "Everything is so delicious 😋 I was so impressed with the kids nuggets it was actual chicken fillets and not processed which says it all about this place."
• "The burgers are tasty and the cheesy fries are delicious."
• "The burger I had was pretty good (cheese burger) and so were the cheesy fries."

Cons:

• "The burger/food we had was tasteless and dry even with the added garnish, it had no substance to it and only looked nice."
• "Special burger was dry, either over cooked or beef quality is just not as great as they claim."
• "The burgers aren't up to the standard they were the first time I went 5 months ago - food is average as the burgers were overdone and not very flavoured."
• "The wagyu burger was average at best. Couldn’t taste any difference. It was a bit dry, and made with no passion."
• "Both burgers were really small, cold, overfilled with salad, no sauce, dry, the beef only filled half the bun, fries were cold, mojito watered down."
• "One of the worst burgers I have ever eaten. Patty was firm, dry and had a weird smell."
• "Terrible dry and tiny cheeseburger, I thought it was a joke when I saw it - the most missable excuse I’ve ever seen for a burger!"

Service

Pros:

• "Service at the till was great. Staff member was polite, smiling & helpful."
• "The lady who helps at tables either cleaning up or tidying up chairs furniture etc is very sweet and readily grants you your requests."
• "Great staff."
• "Staff was very polite and active."
• "The guy on the till was patient and friendly."
• "Service 10/10, nice staff."
• "The staff are friendly."

Cons:

• "Absolutely terrible service from the staff."
• "Food was incredibly slow to come out, once it did - they got all of our orders wrong and the waiter at the counter didn't seem to care at all."
• "Waiters need to allocate customers to their seats as opposed to leaving customers standing around with their food waiting for seats to free up."
• "It was a short ride lady as a manager which was acting so rude and didn't bother to answer my simple question and gone."
• "The White guy with neck tattoos who doesn’t know how to speak to customers."
• "Very disappointed in the customer service, the lady on Till was very rude and abrupt towards me and every other customer."
• "The behaviour of the staff is not very good. I think Burgeri needs to train its staff on how to interact with customers."

Price and Value

Pros:

• "Given the location, I think the prices are justified."
• "Is in the more expensive range regarding prices but food, service & overall experience makes it worth it."
• "The price of the meals reasonable."
• "The prices were reasonable considering the place it's located in."
• "The prices are decently low for the area especially for this high quality gourmet burger chain."
• "Price wise, it is affordable and totally worth it."
• "The price was reasonable for the burger (about £6.50)."

Cons:

• "Portions are really, really small, and expensive."
• "Food is OK but very expensive for this level of fast food."
• "Very nice halal food but it is quite costly."
• "Overrated and overpriced."
• "The food was very overpriced for what it was."
• "Not worth the price."
• "The fries were DEFINITELY overpriced."

Ambiance and Cleanliness

Pros:

• "A short walk from Oxford street station with plenty of seating."
• "Good atmosphere here - it's a halal burger joint and the staff and ambiance is friendly and welcoming."
• "Added bonus: usb charging points on the wall- great after a long day of shopping. :)"
• "Clean place and very clean toilets. Toilets are Arab style with hoses."
• "Very clean tables."
• "Nice little fast food restaurant next to London Palladium. Nice decor and ambience."
• "Nice clean toilets too which is always nice when out in London."

Cons:

• "The tables and seats were sticky."
• "Restaurant was cold and seating tightly packed, like sitting in a draughty shed."
• "The seating area is limited and the downstairs seating area is awful."
• "The fries were not cut fresh and very dry."
• "Restaurant is very dull not enough lighting."
• "Also, I noticed they’re not good hygiene wise. Many of the employees I saw used their gloved hands touching their bodies and hair and sweat."
• "Not as clean as we hoped."