Address: Kinsey Rd, Ellesmere Port, CH65 9JJ, United Kingdom
Phone: +441513567433
Rating: 3.8
based on 143 reviews.
Food Quality
Pros:
"Food was spot on and made with care rather than just being thrown together like some of the other McDonald's."
"The food was nice and freshly cooked."
"Food is always a lot nicer when we get it ourselves rather than delivery."
"The food was hot and tasted great."
"BUSSIN BURGER BUSSIN FRIES it was all so juicy and delectable."
"Fresh burger, hot fries, table service with a smile."
"Food was hot and fresh, no faults with the order."
"Can get quite crowded... but really nice food, have been here wayyyyy too much."
Cons:
"Spent nearly £50 and food was a disgrace everything was undercooked."
"However, cold food and drinks."
"Food is always either cold or lukewarm."
"I mean the amount of grease and sauce that was in my wrapper was unbelievable!"
"Chips were luke warm no excuse for this except windows were open."
"Food was cold when we got it. Had to send it back."
"The mc plant taste the bad!!! I hope adding some mild spices to the patty could make a it better in taste."
"The mcflurry is vile didn't taste of tiramisu at all."
Service and Staff
Pros:
"Lovely staff, lot of running around."
"Nice McDonald's, the staff were friendly, pleasant and helpful."
"The staff are always friendly and welcoming in an extremely busy restaurant."
"Staff are friendly, the place is kept regularly clean and everybody works efficiently and cheerfully."
"Great staff. Just had breakfast and felt very reassured that Linzy made sure everyone signed into the system to register Covid-19."
"Adam was super - helpful, thinking outside the box."
"Always a good service when your in there, and the floor staff will always go above and beyond to assist you."
"Great place with very friendly and pleasant staff. The service was reasonably quick."
Cons:
"Obviously only saw one staff member active at the time, and a very busy, pleasant individual, but basic hygiene is actually frightening."
"How hard is it to just do your job. Every time I go to this McDonald's my order has been messed up."
"Absolutely shocking, waited over 30 mins for our order to be bagged up."
"Staff didn't seem to care or be able to cope with the number of orders they had."
"Lazy workers don't want to clean the milkshake machine so they tell all the customers, sorry no milkshakes and machines not working."
"I know it's Macies but you do get good and bad. The sandwiches and burgers in this one aren't bad but they sometimes forget to salt the chips."
"Extremely rude staff! Stressful experience!"
"Food is nice but the 'night' customer service is awful!"
Cleanliness and Hygiene
Pros:
"Cleanliness was the issue here today, but to be fair it is a busy restaurant."
"All the serving areas were clean and tidy, and the toilets were obviously well looked after and maintained hygienically."
"Just like any other generic McDonald's layout, toilets were very clean and the staff were very helpful and polite."
"The outside area was a tad untidy, but I suppose that's more to do with lazy customers who seem unable to tidy up after themselves."
"Typical McDonalds, very busy, quite scruffy with discarded meal wrappers around. Providing reasonably tasty food quickly that fills you up and keeps you going."
"During this pandemic the store offers a reduced menu but I find this much better as the staff are more efficient and runs a lot more smoothly in my opinion."
"This is a very poor McDonalds. It is very busy due to its location. We had to wait a while for a table and then we had to clear it ourself as neither the previous occupants or staff had done so."
"Probably say is one of the cleaner McDonald's I have been to."
Cons:
"Cleaning...mmmm ..spray visible but never used, dirty cloth (visibly dirty) used to wipe down all tables, trays and other seating surfaces."
"Staff appear very disorganised, there's always staff standing around in the kitchen chatting by the counter."
"Dirty, full of drunks and staff that couldn't care less."
"Not actually open 24 hours. If you come after midnight there is no way to get food even though this says that it is open 24 hours."
"Chips were luke warm no excuse for this except windows were open as it was a warm day. Busy McDonald's and thankfully cleaned up after customers."
"The place was a mess too."
"Inside was spotless outside tables where terrible absolutely covered in mess."
"Lazy workers don't want to clean the milkshake machine so they tell all the customers, sorry no milkshakes and machines not working at the moment."