McDonald's Reviews Summary

Food Quality

Pros:

• "Food was spot on and made with care rather than just being thrown together like some of the other McDonald's."
• "The food was nice and freshly cooked."
• "Food is always a lot nicer when we get it ourselves rather than delivery."
• "The food was hot and tasted great."
• "BUSSIN BURGER BUSSIN FRIES it was all so juicy and delectable."
• "Fresh burger, hot fries, table service with a smile."
• "Food was hot and fresh, no faults with the order."
• "Can get quite crowded... but really nice food, have been here wayyyyy too much."

Cons:

• "Spent nearly £50 and food was a disgrace everything was undercooked."
• "However, cold food and drinks."
• "Food is always either cold or lukewarm."
• "I mean the amount of grease and sauce that was in my wrapper was unbelievable!"
• "Chips were luke warm no excuse for this except windows were open."
• "Food was cold when we got it. Had to send it back."
• "The mc plant taste the bad!!! I hope adding some mild spices to the patty could make a it better in taste."
• "The mcflurry is vile didn't taste of tiramisu at all."

Service and Staff

Pros:

• "Lovely staff, lot of running around."
• "Nice McDonald's, the staff were friendly, pleasant and helpful."
• "The staff are always friendly and welcoming in an extremely busy restaurant."
• "Staff are friendly, the place is kept regularly clean and everybody works efficiently and cheerfully."
• "Great staff. Just had breakfast and felt very reassured that Linzy made sure everyone signed into the system to register Covid-19."
• "Adam was super - helpful, thinking outside the box."
• "Always a good service when your in there, and the floor staff will always go above and beyond to assist you."
• "Great place with very friendly and pleasant staff. The service was reasonably quick."

Cons:

• "Obviously only saw one staff member active at the time, and a very busy, pleasant individual, but basic hygiene is actually frightening."
• "How hard is it to just do your job. Every time I go to this McDonald's my order has been messed up."
• "Absolutely shocking, waited over 30 mins for our order to be bagged up."
• "Staff didn't seem to care or be able to cope with the number of orders they had."
• "Lazy workers don't want to clean the milkshake machine so they tell all the customers, sorry no milkshakes and machines not working."
• "I know it's Macies but you do get good and bad. The sandwiches and burgers in this one aren't bad but they sometimes forget to salt the chips."
• "Extremely rude staff! Stressful experience!"
• "Food is nice but the 'night' customer service is awful!"

Cleanliness and Hygiene

Pros:

• "Cleanliness was the issue here today, but to be fair it is a busy restaurant."
• "All the serving areas were clean and tidy, and the toilets were obviously well looked after and maintained hygienically."
• "Just like any other generic McDonald's layout, toilets were very clean and the staff were very helpful and polite."
• "The outside area was a tad untidy, but I suppose that's more to do with lazy customers who seem unable to tidy up after themselves."
• "Typical McDonalds, very busy, quite scruffy with discarded meal wrappers around. Providing reasonably tasty food quickly that fills you up and keeps you going."
• "During this pandemic the store offers a reduced menu but I find this much better as the staff are more efficient and runs a lot more smoothly in my opinion."
• "This is a very poor McDonalds. It is very busy due to its location. We had to wait a while for a table and then we had to clear it ourself as neither the previous occupants or staff had done so."
• "Probably say is one of the cleaner McDonald's I have been to."

Cons:

• "Cleaning...mmmm ..spray visible but never used, dirty cloth (visibly dirty) used to wipe down all tables, trays and other seating surfaces."
• "Staff appear very disorganised, there's always staff standing around in the kitchen chatting by the counter."
• "Dirty, full of drunks and staff that couldn't care less."
• "Not actually open 24 hours. If you come after midnight there is no way to get food even though this says that it is open 24 hours."
• "Chips were luke warm no excuse for this except windows were open as it was a warm day. Busy McDonald's and thankfully cleaned up after customers."
• "The place was a mess too."
• "Inside was spotless outside tables where terrible absolutely covered in mess."
• "Lazy workers don't want to clean the milkshake machine so they tell all the customers, sorry no milkshakes and machines not working at the moment."