Shake Shack Victoria Nova Reviews Summary

Food Quality

Pros:

• "Amazing food and a location right next to Victoria Station, with spacious surroundings and an excellent view."
• "The food was pretty good, no complaints there."
• "The burgers are small but tasty...the only thing not tasty was the price."
• "The guy at the register had a great attitude...the crew was working quickly."
• "Literally fell in LOVE with shake shack! The burger was so soft! The bun, salad and meat was such good quality!"
• "Moist and delicious burgers! So soft and chewy. I recommend getting the cheese fries as a side!"
• "Maybe the best fast food chain burger I've ever had. Good value too considering how good they taste."
• "I did not expect Shakeshack to be THAT good! But the beef had a flavour I've never had before."

Cons:

• "The burger was overcooked, the beef was full of tendons, making it very hard to chew, completely the opposite of the original Shake Shack."
• "It's the worst Shake Shack I've been to. The patty was tough and chewy, the bun was squished and soggy."
• "The Hamburger, chicken bits and milkshake was delicious and the very pricey fries would probably be too. BUT I didn't get any."
• "The food itself is lovely and the drinks easy. The ordering process is also pretty quick...the place is let down in cleanliness."
• "Shake shack hype is not worth it. The food is fine...Fries are nice but the burgers are not so good. I've had better ones in other fast foods."
• "Food was good, shake was excellent. Took a bit longer than I'd expect, and they seemed a bit understaffed."
• "Food is great! Just how I remember when I had it in New York! Fries could be a bit larger for the price point."
• "Food took forever, as staff in no hurry - lots of burgers and fries sat under the heaters while customers wait."

Service and Staff

Pros:

• "Polite staff and excellent services—100%."
• "The guy at the register had a great attitude ( it was a little late) and, as busy as it was, the crew was working quickly."
• "The service was quick and overall so friendly. The fries were so crispy and soft. I 100% recommend, can’t wait to have again!"
• "Staff were friendly, and our food was served pretty quickly."
• "This is one of the few times I haven’t seen someone with an attitude working at a shake shack."
• "Truly one of the best fast food restaurants in London. Excellent food, reasonable prices, clean dining area, courteous staff."
• "Staff is polite and respectful. Service is quick but expect to wait 5-10 minutes in busy hours."
• "Bit pricey but Good place to eat if you are visiting London Victoria and chicken is Halal as well."

Cons:

• "Wish the service and the food was equally good. Long queues. Guess they are short of staff."
• "The restaurant itself is really clean, but the bathrooms downstairs were closed, and the bathrooms upstairs were disgusting."
• "I was excited to try shake shack for the first time, but my enthusiasm went as soon as I walked through the door."
• "The limited edition truffle cheese fries was so good!! Also quite generous with the sauce, the mushroom burger was just ok."
• "Okay burgers and fries. The House of Toffee Concrete tasted even worse that it looked. The staff is not attentive."
• "Separate burgers, fries, ice creams and shakes to buy for about 15 to 20 per person. No table services. Branch is not great in terms of service."
• "A very unpleasant dining experience. I paid and waited in the waiting area for 20 minutes before I got my food."
• "Terrible service, rude staff and long waiting time. I ordered two veggie burgers, one with no cheese and other one normal."