"Sam was fab and put me at ease the whole way through the experience making it enjoyable, and eased my nerves."
"The instructors made you feel so relaxed and comfortable from the minute we arrived."
"The instructors are very professional and put everyone at ease with their lighthearted and enthusiastic manner."
"David French, my instructor, was an absolute super star, along with James my camera man."
"The guys are all super friendly, highly experienced and genuinely want you to have maximum fun."
"The instructors were safe, very experienced, professional and encouraging."
"The whole team put you at ease from the time you arrive."
Cons:
"Unprofessional staff. The instructor I was strapped to spun in a rapid tight circle the entire way down in a hurry to take on more customers."
"However, when I enquired about the unedited video the employee was rude! I wouldn’t pay for the video again knowing what I know now!"
"The instructor was also very rude and condescending, treating his customers like a number to deal with."
"Incredibly rude staff, we eventually left and have now booked AFF elsewhere."
"The man on the reception was very rude and patronising."
"Very disorganised - very unprofessional."
"I didn’t even get an interview which I was told I would initially have."
Video and Photography
Pros:
"The video and editing quality was outstanding and was 100% worth it."
"Always takes a gopro video of your jump giving you an option to purchase it after the jump even if you have not made a booking with video recording and photos."
"Also thank you to the camera man, amazing pic/videos and footage came back same day."
"We had the video and photo package and they made a great short film and shot great pictures."
"The photos and videos were all sick!! Sooo cool."
"Alternatively my instructor on the way up showed me he had a Gopro on his wrist and would be happy to give me the footage and stills for the price of £50."
Cons:
"The price of photographs and video put that service out of each for most people."
"Unfortunately, they don’t send the unedited version of the video as from a personal point of view the music and small cuts from the jump ruins it."
"The experience was good. But absolutely horrified at the video."
"But they are happy to try and charge you £100 to have it filmed by another jumper."
"The only downside for me was the fact you cannot take your own photos or videos with say a Gopro strapped to your wrist."
"The only reason I rate it 4 rather 5 stars is that I only got to know that not every introducer has a camera after the skydiving which was a bit disappointing."
"I paid £135 for something that was not done the way it was said it was going to be done."
Facilities and Accessibility
Pros:
"There is also a super little cafe bar with a roof terrace where you can relax and chill with a beer or coffee after your experience."
"We love the cafe/restaurant here, it's amazing."
"And it has a nice tidy coffee shop while you're waiting for your jump."
"There is lots of parking, toilets on site and a strangely massive Cafe which serves a range of food and drink."
"There was a cafe selling hot and cold drinks also hot food a very good menu lots of choices and affordable prices."
Cons:
"Not the easiest place to find."
"Facilities are poor, toilets etc. Somewhere to sit while you wait for hours might not be a bad idea too."
"Probably best to just search for Beccles Aerodrome until they update the website with a what3words location."
"The only negative I have is that we waited quite a long time to jump (3 hours)."
"Very disorganised. If weather is iffy the communication is virtually non existent."
Customer Service and Professionalism
Pros:
"Good day out, the people who are running the parachuting club are very friendly and helpful and certainly know what they are doing when it comes to parachuting, felt totally safe with the instructor I had."
"All of the staff were extremely friendly and welcoming!"
"The staff are super friendly."
"All staff are extremely friendly and welcoming."
"The guys from the Beccles Airfield were very reassuring, very professional and made me feel relaxed all throughout."
Cons:
"Stay away they take your money and try to keep rebooting let's see what trading standards say."
"Awful customer service (heard since from people on the kno that it’s quite common practice that people’s money is kept)"
"They do not do refunds even when practically begging to their better nature!"
"They apparently have 2 centres and don't coordinate with each other."
Overall Experience
Pros:
"Amazing! Can't get a better experience!"
"A truly unforgettable lifetime experience!"
"The most exciting and exhilarating experience of my life!!!"
"This UKParachuting is the best gift of a lifetime."
"It was an amazing experience."
"What an amazing experience!!"
"Likely one of the best experiences of my life. Sensational feeling and sights."
Cons:
"Our big group wasted a lot of time and petrol money to get there and it was not easy get our deposits refunded."
"My entire experience can be chalked up to a blurry spinning and nauseating experience for a profit."
"I was very nauseous during the jump and after it."
"We were informed to be there at 12pm. However, were left hanging about till 5:30pm for our jump."
"I still had my safety on so I had to go and find someone who could take it off of me and nobody seemed to care about it for some reason."