Five Guys Canary Wharf Reviews Summary

Food Quality

Pros:

• "The burgers are amazing, the fries are perfectly seasoned, not lacking in flavour whatsoever!!!"
• "Five Guys has the best fries makers! ORDER THE BIG SIZE!!!"
• "Always amazes me how a burger can look so haggard but still taste exceptionally good."
• "The burger was slightly disappointing as the patty was slightly bland."
• "I can eat Five Guys hamburgers literally every day, very good quality and ready in minutes!"

Cons:

• "Receiving my burger in a foil that looks like someone has sat on it is not the nicest thing."
• "The meat is sometimes flavourless and I can’t tell the difference between the slices of whatever veg here or the ones from Subway."
• "Totally dry burger. Staff didn't bother to mention you needed to order toppings separately."
• "The burger tasted mediocre at best."
• "The burger bun was dry and old and there were only two mushrooms and cheese."

Service and Staff

Pros:

• "Hard workers there and super professionals! Always are friendly and smiling, even during busy times!"
• "The staff are super friendly, especially Opu and Alisha who made sure that my food was hot."
• "The service was excellent, many thanks to Ionut for his kindness and professionalism."
• "Ionuț offered us a very good customer service. The staff is always so friendly and kind."
• "I had an incredible experience at Five Guys, thanks to Nicoleta's warm and enthusiastic greeting."

Cons:

• "The service is not very respectful. The person who was ordering my food kept interrupting me."
• "The service at this branch is a little laid back but very customer-positive."
• "Disgusting customer service. Treated as a criminal. I'm not responsible for their system breaking."
• "Food is ok. Nothing spectacular. I do not understand the hype and 18 GBP for Burger, fries and a drink is too much."
• "Horrible service. Staff is a joke. Most reviews here were written by staff itself."

Price and Value

Pros:

• "Good quality and quantity of food with a reasonable price."
• "Great food at a reasonable price. This one is located in an open mall so there is quite a lot of noise around."
• "The food can’t get better and the prices are fair for the portion size."

Cons:

• "Drinks were nearly a fiver, that is OK if you have the refills, but I only wanted a small drink."
• "If I want to pay 13£ for a burger and chips (no drink) I rather go at a restaurant."
• "It was nice but I would have been just as happy with McD. and happier with the price."
• "Not worth the nearly £40 I’d spent to enjoy eating out."
• "Purchased lunch for myself and a colleague, two cheeseburgers, chips and milkshakes - cost over £40 for takeaway."

Ambiance and Location

Pros:

• "The atmosphere is rich with chatter and laughing, and amazing smells, full of food places, different cultural and flavourful people and smells."
• "The atmosphere was wonderful, very educated and nice people there, especially the staff."
• "This location is very convenient, food is good and very quick service."

Cons:

• "Interior reminds me of Fat Boy restaurants."
• "5 Guys it’s on the expensive side considering the environment you sit to eat and that it comes in a brown paper bag."
• "If you've ever tried a Shake Shack burger, you know Five Guys doesn't make the best burgers. The location is not that beautiful, as it is basically just a basement."