Tortilla Gatwick Airport Reviews Summary

Portion Size and Food Quality

Pros:

• "The portion size is awesome."
• "The food is great and filled with flavour."
• "The burrito was full and delicious - they don't stinge out on ingredients."
• "Food was delightful. Me and my girlfriend had a wonderful time."
• "Impressive amount of filling and tortilla wrapping skills at this spot."
• "Very good portion sizes."
• "The attention and customer service I got was amazing."
• "Portion sizes are massive, everything tastes great."

Cons:

• "Service was ok but not very impressed with the meal. Breakfast Bowl and the Roll both were Luke warm."
• "Food is nice but I have never been at this branch and found all the ingredients available."
• "The place was filthy. The preparation area was the worst I’ve ever seen."
• "The burrito is just a sloppy dribbly mess, couldn't finish."
• "The breakfast bowl had no flavor."
• "old food and bottles everywhere, no one cleaning or clearing tables."
• "Tables not clean, house burrito cold, wet from the outside, not tasty."
• "overpriced, tasteless and unappetizing burritos."

Staff Service and Attitude

Pros:

• "The service that i received from fin when it got to paying for my food was 10/10."
• "Even if it's busy they still move fast and they get it done!"
• "Milena, who made burrito for me, was very attentive and even remembered my previous choice."
• "Humera helped me with my drinks and food in an excellent way."
• "Great customer service from Syed and others, food was delicious."
• "Greeted with a fabulous smile from Milena and helped all the way down line."
• "Great staff, very welcoming with good smiles."
• "The staff were incredibly rude to me."

Cons:

• "The first girl whoever seemed like she didn't want to be there."
• "I'm not impressed at all. Spoke to the gentleman at the counter and asked what will be quicker."
• "After queuing for a considerable time, we were told by the server that they could not provide any breakfast burritos."
• "I used to work at another branch of tortilla for 3 years. The staff do not listen to requests."
• "The service was a little slow but all the staff were lovely and it wasn’t terribly slow."
• "Very, very slow service on what was admittedly a very busy day."
• "All round great place everything was freshly made n was prepared in under 5 minutes."
• "Visited 8/12/21 and asked for an option on the external menu which included beer or cider option."

Price and Value

Pros:

• "One of my favourite chains of fast food restaurants... all at a reasonable price."
• "Pretty excellent food, and at a reasonable price when you consider it's in an airport."
• "What can i say. Food was delicious. Stomach fulling. Prices was abit much but worth it."
• "Great food at a reasonable price."
• "Good price, large portions, friendly staff."
• "Very good food. Price was fair."
• "Great food- normal burritos and breakfast burritos both MUST be eaten while warm or they'll start to disintegrate, and guacamole isn't the best, but the flavors of their various offerings more than make up for the shortcomings."
• "Tortilla One of my favourite food place .they have fantastic taste and reasonable prices love this place and staff was so nice and friendly 😋I definitely recommend it 👍🏼"

Cons:

• "Disgusting, cold, food... cold coffee, slow service."
• "Food was ok but the place felt really grubby everywhere."
• "I love a Tortilla, the staff are always so friendly and so attentive…not today, literally some of the worst service I’ve experienced anywhere for anything."
• "Food is nice but I have never been at this branch and found all the ingredients available. They tend to run out of beans, sour cream, and bowls for the naked burritos."
• "The place was filthy. The preparation area was the worst I’ve ever seen with food bits everywhere including chicken in the salsa area being rubbed all over my vegan burrito."
• "The attention and customer service I got was amazing The cashier was lovely reprinting my ticket and also giving me extra limes Give her a raise !"
• "Very, very slow service on what was admittedly a very busy day. Burrito was lukewarm, drinks were lukewarm and the taco was the size of a starter - so small my 15 yr old son had to get a further meal."
• "No queue — but for a reason. I had to ask 3 times to get a decent portion of tomatoes, the quality of ingredients is subpar, even compared to other Tortillas."