Address: 19 Castle St, Norwich, NR2 1PB, United Kingdom
Phone: +441603626750
Rating: 5.0
based on 163 reviews.
Customer Service
Pros:
"I have had excellent and very professional service from everyone at Dipple and Conway for the last six years."
"Outstanding level of professionalism and service from all the team I had contact with, especially Damian Conway, my Contact lens Optician."
"For state of the art eye testing technology and fantastic customer service I can say Dipple & Conway are far the best opticians I have been to!"
"The entire procedure from start to finish was superlative - beyond first class!"
"The most thorough eye test I have ever had."
"I've been a client for over 20 years and both James and Robert Conway have always been so kind, calm and patient during my consultation."
"Very through and professional service. I have just come to the end of a six week contact lens trial."
Cons:
"The only disappointing thing was that you wanted to charge 14.00 to change the rubber nose supports which I thought was a bit over the top."
Staff and Support
Pros:
"They take a true interest in their clients and they are not in a rush to spend your money and they certainly don't try and make you spend money on something you don't need."
"I always struggle to make decisions, but the staff skilfully led me to the right frames based on my face shape, you really feel in safe hands."
"felt very cared for, very friendly people and helped me to choose frames."
"I am very happy with the spectacles that Sarah Duke fitted for me."
"Such a great team of professionals who provided me with a first class service."
"All the staff are friendly but also professional in their attitude."
"Friendly professional staff at all levels of the team."
Cons:
No cons reported related to staff and support.
Quality and Technology
Pros:
"Top notch technology for the multi-faceted eye exams."
"They are that rarest of things - an independent, family-run opticians providing an incredibly personal and expert service."
"Like having private health assessment for your eyes, followed by bespoke assessment for style, suitability and so on."
"I've been using Dipple and Conway for both glasses and contact lenses since I started working in Norwich over 30 years ago and they have always provided a thoroughly professional and friendly service."
"Monthly lenses have totally enhanced my day to day life, my family say my confidence has grown and I'm happy to no longer have indents either side of my nose!"
"The choice of glasses is good with some great contemporary ranges available."
"This service includes the latest optical advanced technology which is a huge plus forward for eye examinations."
Cons:
No cons reported related to quality and technology.
Accessibility and Convenience
Pros:
"Convenient location in town and weekend booking available."
"Easy to find and convenient in the center of the city."
"They're always very flexible when it comes to sending my lenses and always seem to be able to fit me in for an eye check-up when I'm in Norwich!"
"I never struggle to get an appointment and they’re professional and friendly at all times!"
"I was seen immediately on the same day I requested an appointment as an emergency."
"Following a call to the branch I was offered an emergency appointment with Robert."
"We are completely satisfied with their service and so pleased that they are here in Norwich, our hometown."
Cons:
No cons reported related to accessibility and convenience.
Value and Satisfaction
Pros:
"I would happily argue that the level of service and care were entirely worth paying the little extra for... excellent value rather than 'cheap and nasty'."
"The service and customer care is first class and that’s why I have been a customer of Dipple & Conway Opticians for over 20 years."
"The time and care offered at this place is exceptional."
"I have been a customer of Dipple & Conway for 10 years. I have always been very satisfied with their personal service."
"Everyone in the practice was helpful, friendly and professional."
"Yes you may pay a little bit more but you come out feeling very satisfied and knowing your eyes are safe in their hands."
"The professionalism and quality of advice is exceptionally high."
Cons:
No cons reported related to value and satisfaction.
Recommendations
Pros:
"I’ve been a customer of Dipple & Conway for nearly 25 years... I would have no hesitation in recommending their services."
"I am very happy with my choice and would recommend them to anyone."
"I will recommend this optician to everyone I know."
"Would definitely recommend for your eye care needs."
"I wouldn't go anywhere else. Thank you to everyone at Dipple and Conway."
"An incredibly professional experience from booking in (and being sent a confirmatory text message immediately) through to my vision check with Aine Lincoln and a look at available frames with Sally."