Mallory Court Country House Hotel & Spa Reviews Summary

Room Quality

Pros:

• "Lovely room with a beautiful view of the garden and the staff were extremely accommodating."
• "The room is exceptional, a great size with all the amenities."
• "We stayed in the Spa building which is more chilled out side of the hotel."
• "The rooms were lovely and clean with everything you could need for the night."
• "Rooms were warm and cosy, just what we needed."
• "Room in Orchard Household spacious and well maintained."
• "Our room Kiftsgate was fantastic with a private patio."

Cons:

• "It was a very hot day and our room was boiling."
• "For £339 for a one night stay the room was not at all what I was expecting."
• "While the room was fine, it was about 28 degrees inside, as was most of the building due to being above the Spa and pool."
• "The room we were allocated was not just comfortable but truly beautiful, offering stunning views of the grounds."
• "The room was fairly basic and not that big."
• "We stayed in the Chesterton room a few weeks ago and found the room was very old and tired (furniture was knocked about, carpets torn at the edges etc)."
• "Beautiful location and grounds however disturbed night sleep from hotel facilities below."

Staff and Service

Pros:

• "The staff were so attentive."
• "You really do experience a high level of professional customer service, without it becoming overbearing or pretentious."
• "The staff were welcoming and engaging."
• "All staff very friendly, welcoming and attentive including the reception, breakfast, bar and spa teams."
• "The staff couldn't do enough to help (especially Oli who was brilliant) and the spa was lovely and relaxing."
• "Staff were amazing, especially Oli who went above and beyond when we had a minor issue with heating in our room which was fixed promptly."
• "The staff at the Mallory showed genuine interest in our stay and went above and beyond to accommodate our needs."

Cons:

• "Incompetent staff that have absolutely no idea about their own policies."
• "The reception staff were not that helpful and looked like they didn’t want to be there."
• "Finally, some of the prices are quite absurd: a standard cocktail cost £15.60 - you'd struggle to pay that in some of the best bars in London."
• "The staff, apart from Molly who was lovely, were incredibly rude and inattentive."
• "The service in the evening was slow."
• "Great hotel, superb food but the stay was completely ruined by a fire alarm going off continuously in the morning. The lack of acknowledgement or apology from the front of house staff made the whole situation that much worse."
• "The service let down the overall weekend. Food requests were forgotten, things were missing from the room."

Spa and Wellness

Pros:

• "The tasting menu was divine and spa treatments were very relaxing."
• "The spa offered the best massages we have ever had and the facilities were incredibly clean, quiet and modern."
• "We also had 55 min treatment each in the twin room 5*. And stayed the the spa, Orchard House."
• "We had 2 treatments done, the Rasul and the Full body massage at Elan Spa. Both were fantastic and really relaxing."
• "Being within the spa building provided convenient access to the facilities, which we thoroughly enjoyed for a good two hours."
• "Highly recommend visiting the spa and booking a treatment."
• "We have been for spa treatments today and they couldn’t have been any better."

Cons:

• "You cannot just book to visit the spa only. You can only visit the spa if you book a treatment, a member, or have a room."
• "I booked 5 individual spa treatments for my family, costing nearly £400 but cancelled them when I was told that my daughters (aged 16+) would not be able to use the pool as they were not booking half-day spa treatments."
• "The newly built spa was stunning."
• "Loved the Spa too!"
• "The ESPA treatments themselves are the same as other locations and therefore a little overpriced."
• "Massage at the spa could have been better."
• "Upon check in we were told that we only have 2 hours access to spa for the price of £25 per person."

Food and Dining

Pros:

• "The lunch menu was fresh and had lots of choice and the drinks were not over priced."
• "The food and service were exceptional."
• "The quality of food is amazing."
• "All the food tasted delicious, however, the scones were exceptional being light and short."
• "The taster menu was delicious."
• "Food at dinner was outstanding - the best we have ever had, anywhere!"
• "The food was to die for, honestly the best meals we've ever had."

Cons:

• "All in all for a hotel that claims to be so luxury, it was an unmitigated failure at every level."
• "Hotel is lovely BUT... The restaurant was awful. Service was terrible and the food in general was average."
• "The cheeseboard was the smallest I've ever seen for the biggest price."
• "The coffee gateau was also very unpleasant, with the scones quite heavy."
• "The tea that was far too strong overall a truly disappointing experience."
• "They only seemed to do the taster menu which was wonderful small portions of different courses beautifully presented but not suitable for a diabetic."
• "It's ridiculously overpriced for lunch."

Facilities and Amenities

Pros:

• "Nice hotel with good facilities and restaurant."
• "The hotel and its grounds are beautiful and the staff are consistently friendly and helpful."
• "The enthusiasm and conscientiousness of the reception staff, Ellie and Emily, set the tone for a warm and welcoming experience."
• "The hotel and grounds are stunning. The rooms are luxurious and beautifully decorated with lots of extra touches like fresh fruit and flapjacks with the tea and coffee."
• "Fantastic venue in an idyllically typical country setting with Warwick Castle, Stratford Upon Avon and Royal Leamington Spa just around d the corner."
• "Absolutely stunning and amusing location and place! The views are amazing, gardens are breathtaking beautiful!"
• "Such a lovely hotel and spa, beautiful rooms and the grounds are very pretty."

Cons:

• "During my first stay, in the old building, there was a distinct smell of sewage in the room, likely from defective plumbing in the bathroom."
• "Limited plug sockets for personal devices and had to move furniture to be able to use the iron facilities."
• "Rose garden lawn needed watering - grass bare and parched."
• "The real 5* element of this spa is the interior; the keyless lockers, showers and changing rooms, pool area and treatment rooms are to an exceptional standard."
• "Brand new building and facilities. Everything is immaculate and we'll organised."
• "steam room sauna room out due to covid."
• "The shower over bath didn’t work and despite calling reception no effort was made to fix it."

Value and Pricing

Pros:

• "Travelled down from a Scotland to spend time with family. My sister and brother in law took me and my husband to your wonderful brasserie for a meal last night to celebrate my birthday. The meal was wonderful and the staff were very friendly and the whole evening was a very nice experience."
• "We like to keep trying different places but this place is definitely on our list of return destinations."
• "The staff where very friendly and helpful and the spa facilities were fantastic."
• "Overall, one of the best hotels we've ever stayed at."
• "Service was immaculate. Staff professionally helpful."
• "The staff were very helpful, friendly and efficient."
• "The staff team is so kind and personable!"