Village Hotel Solihull Reviews Summary

Facilities and Amenities

Pros:

• "We used the gym as day guests which has a wide selection of excellent equipment."
• "The gym and swimming pool time is clear and allotted."
• "Gym building next door plays quite loud music, heard when windows open but thankfully not too early."
• "The gym and pool area are nice, modern and of good size."
• "Rooms are stylish but full 2 way windows don't leave much privacy."
• "Rooms are great, well equipped and have very comfy beds."

Cons:

• "Been a gym member since opening... gym and pool is over capacity due to new members and surrounding new housing estate."
• "The towel situation is a little annoying though as you have to bring towels from your room and ask reception to replace them or rent towels from them for £1 / £2 each."
• "Leisure club was very well kept, good facilities but no keys for lockers and towels are chargeable."
• "Rooms are a decent size however a little dated. Could do with a touch up of paint and fresh carpets and furniture."
• "The room itself was dusty, the mirror was filled with dust and the Aircon/window hadn't been wiped in ages."
• "The only reason I gave it a 4 is because the bathroom was not very clean."

Room Comfort and Cleanliness

Pros:

• "Found the bed very comfortable and once I worked out how to use the shower it was perfect."
• "The room was spacious and to the bed comfy."
• "Rooms are a decent size however a little dated."
• "The room was in the usual Village style but the bathroom was a let down."
• "Rooms are stylish but full 2 way windows don't leave much privacy."
• "The rooms were nice and comfy but ours did have some minor damaged."

Cons:

• "Shabby room with burn holes in carpet and on bedside table."
• "Rooms are great, well equipped and have very comfy beds. Lift was out of order for 8 days in a row which affected two weekend stays we had."
• "The room was in the usual Village style but the bathroom was a let down. There was black mould on the showerheads and the tiles needed a good clean."
• "Room stank of smoke. Went to reception to ask for a different room but fully booked so unable to accommodate."
• "The WiFi is absolutely horrendous, if your 'WFH' it's practically impossible to hold a conference call."
• "Absolutely disgusting service and terrible experience. we were appalled at the state of the room."

Staff and Service

Pros:

• "The staff were so accommodating, especially Sean who was the team leader on the bar, he was a hoot!!"
• "Great night in the bar at the village last night. Sean kept us updated on how the kitchen was doing."
• "Sean greeted us like old friends rather than customers."
• "We stayed at the Village hotel last weekend and I would 100% recommend."
• "The reception staff were excellent and very helpful."
• "The staff in general were very helpful, professional and helpful."

Cons:

• "Normally rate village hotels... Asked staff for assistance they got us checked in eventually."
• "This is by far the worst village I have attended. On check in was difficult as had a couple of rooms and trying to organize and pay breakfast and Parking on the self check in was a pain."
• "Having had a room booked for 2 nights for business for weeks I called ahead to advise I would be arriving at around 11pm."
• "The service at the bar was absolutely exceptional by our waitress Lucy, she served us promptly and efficiently by hosting us very quickly despite the restaurant being busy."
• "The hotel was dirty in and around the reception area. The staff were not interested during my check in."
• "The staff members especially in the pub & grill were very nice, listened to requests and helped me and partner when a dangerous situation arrived."

Food and Dining Experience

Pros:

• "After our meeting dinner was served bang on time and the service was excellent. The meal was good too."
• "A great selection of food on offer and we received great service from Craig who could not have been more helpful."
• "I had a lovely meal - piri peri burger and sweet potato fries. Service was quick and efficient."
• "Food has always been good. We ate there for Christmas Day and New Years Eve last year and have to say both occasions were very good, good food, great entertainment and a lovely atmosphere."
• "Great hotel for the price. Bar staff friendly and allowed us to stay and watch the American college football whilst they cleaned up and closed the bar."
• "The breakfast was a standard affair and edible. Food on the menu was American themed and reasonably priced, but very good."

Cons:

• "Evening food is very basic so we ate out for the duration of my stay."
• "Room decent size, bed comfortable, bathroom equipped with rain shower. Wardrobe was dirty, carpet in room looking tired."
• "Breakfast is poor for a hotel of this size and calibre. I was pleased to see a fruit compote with yoghurt, but the fruit was still frozen solid."
• "Was there for a 40th birthday party - place ran out of draught beer/larger on all pumps, only bottled beer... not good given the occasion (showed a lack of preparation)."
• "Service on check in was fine as was the bar staff. Food was average and arrived suspiciously quick, katsu curry was tasteless."
• "The food was good, not greasy like a previous review said. Breakfast and evening meal both good. The room was not vacuumed in between nights (we stayed for two), and our cups were not cleaned."