Marwell Hotel Reviews Summary

Room Quality

Pros:

• "Room decor was nice and also clean."
• "The rooms were spacious and warm."
• "Our room was upgraded when we checked in FOC."
• "Room was comfortable & had everything needed."
• "The rooms were also lovely and comfortable."
• "Room very nice and bed is wonderfully comfortable."
• "The room we stayed in was clean and done the job well."

Cons:

• "The room was in a terrible state - there was a used shower gel bottle left in our room, crumbs across the counter and the carpet had clearly not been hoovered."
• "The rooms are filthy, yes filthy!"
• "The room was cold. Broken furniture. No sockets next to bedside cabinet."
• "This place would definably not win four in a bed. And we would not stay here again."
• "Very outdated, the bed was wonky and the shower was not draining."
• "The rooms are in serious need of upgrading."
• "The rooms are totally out dated, dirty and tired looking definitely not worth the £134 we paid."

Staff and Service

Pros:

• "The staff went above and beyond for us through the evening, it was delightful."
• "The staff were all so wonderful and nothing was too much trouble."
• "The staff were all great, helpful and friendly."
• "The staff are really friendly and helpful."
• "Staff very attentive and polite."
• "Staff we very friendly and knowledgeable."
• "Staff were so friendly and welcoming!"

Cons:

• "Despite our concerns the duty manager deemed it not necessary to come and discuss matters with us and left it to the waitresses to sort it out."
• "The staff were struggling to cope at breakfast and we kept having to wait for the hot items to be replenished."
• "The staff though young are very well trained and massively helpful where they can be."
• "Service was a bit lacking."
• "The staff where brilliant, 5 stars for customer service."
• "The day staff were friendly and helpful but the night staff not so."
• "Staff in the breakfast area does not seem to care if something run out."

Food Quality

Pros:

• "The breakfast was good and the facilities as well."
• "The curry was fantastic!"
• "The food was amazing, lovely, and absolutely spot on. Cooked and presented to perfection."
• "The standard of the food in the restaurant. It was very very good."
• "Food and drinks tasty fresh and food was hot."
• "All food was delicious with no buffet set up for breakfast but cold foods brought round on a trolley, with cooked food being prepared in the kitchen to order, and tasty too."
• "The food was lovely and really well priced."

Cons:

• "Awful food."
• "The hotel offers 'free Wi-Fi' but that is a joke."
• "The scones were doughy - there was no jam- just strawberry sauce."
• "Breakfast was disappointing; from the viewpoint of someone with food intolerances the choice was abysmal especially given there were no alternatives to dairy."
• "The pasta was literally pasta, with a little bit of red sauce... Horrid."
• "Breakfast was not great, fatty bacon and not great sausages."
• "The food in lounge bar and breakfast was awful. Sausages were off smelt sour."

Facilities

Pros:

• "The swimming pool is clean and warm would definitely recommend this hotel and will be sure to visit again."
• "Good size bedrooms with French window access to outside."
• "Great selection for breakfast as well."
• "Got room with deal of breakfast & dinner so not too bad."
• "For my visit I was able to secure a family room with all the normal facilities at a bargain rate, breakfast included."
• "Sufficient parking and disabled access."
• "Well maintained swimming pool & sauna for guests."

Cons:

• "Also the pool is small, and absolutely freezing."
• "Hotel malodorous in corridors."
• "In desperate need of investment."
• "This hotel needs some love."
• "'gym' consists of 2 treadmills crammed into a tiny room at the poolside."
• "The glass corridor was something out of bond film."
• "The woodwork was tired and the sauna had gaps in the wall etc."