The Food Box Reviews Summary

Customer Service

Pros:

• "Great family atmosphere and the staff are excellent."
• "We were made very welcomed by the staff - real northern hospitality!"
• "The staff were very very kind to my son (in particular the manager)."
• "The staff in there is brilliant too and the person who took my order was friendly."
• "Thank you for the great service. Keep it up!!!"
• "Great customer service from both waiters and uncle himself too."
• "The staff are super hardworking and friendly, especially the lad who takes down your order, Waqas, who knows a thing or two about how to make your order perfect for you."

Cons:

• "Main guy at the front of house was very rude, staff were acting like they were doing chores."
• "Rubeus Hagrid that's on the till has no manners and shouts loud in the place."
• "Mommy and daddy must have gave little rich boy with a big mouth money to set up a business."
• "Everything is overshadowed by the owner/managers attitude, (stocky guy with big beard) this guy has serious issues."
• "The owner is absolutely horrible. Many of my friends have either walked passed the takeaway or sat inside only to hear abuse from the owner towards his workers."
• "The staff is extremely rude."
• "The customer service from one individual in particular who works behind the counter is pathetic."

Food Quality

Pros:

• "Amazing food quality, can’t flaw the work they do here, uncle has a great personality and I recommend his food to everyone."
• "The prices are very reasonable and the food is presented in a lovely way."
• "Been coming here for a little while now. The Sunnah Platter for 2-3 people is wow!"
• "We ordered 3 burgers and the platter. The burgers are very tasty and very very big."
• "Big portions. Fast food. And most importantly so so tasty."
• "Absolutely amazing food!! It's fresh, great portions & it tracks your macros if you are calorie counting which is huge yes for me !!"
• "The food from The Food Box is delicious and it is freshly made in front of you."

Cons:

• "Food was too desi-fied, and it was heavy i.e. very greasy and smelt like grease probably left with previous cookings and them not cleaning the grill."
• "Food taste: 'bland' BUT good enough for me at the right price."
• "The food is quite tasteless and dry far better places to go instead."
• "Chicken in the stir fry was raw."
• "Chicken wings were cold from the inside."
• "Nice when you are very hungry and want a big meal. However, has given me a bad stomach on 3 occasions."
• "The chicken breast was paper thin, over cooked and very dry, the lamb was plain with no real flavour."

Value for Money

Pros:

• "The prices are very reasonable and the food is presented in a lovely way."
• "Food was very good - good choice, big portions and very reasonably priced."
• "The food is amazing, and the price is just about right."
• "Not the cheapest place for a takeaway, but that's because it's better quality than what you'll get elsewhere."
• "The food is very high quality (especially the beef & the pulled lamb) price is reasonable considering the high quality."
• "Fantastic portion size especially for price."
• "Food from this place is next to none and that's not any sort of exaggeration, this place needs much more recognition."

Cons:

• "Not worth a visit! Expensive, waited too long for food."
• "Visited today, food rate 2 out of 10. Very expensive for little meal, little meat in the burger, mainly chips in the meal."
• "Overpriced is the negative bit."
• "Very expensive for little meal, little meat in the burger, mainly chips in the meal charged £42.00 for 2 x burgers and little chicken with mash potato and little Frisian veg."
• "I am sure I have been ripped off the last time I went here buying a meal for four which cost £130 for regular burgers."
• "We paid £18 for food that should have cost £10."
• "The only downside is paying a decent amount for a burger meal and then being charged extra for mushrooms and egg."

Ambiance and Decor

Pros:

• "The decor is a very unique style, a bit clustered."
• "Great place. Looks can be deceiving! Some may look at the exterior as it looks just like a bog standard place! But once you step in you realise they have extra seating in the back that you can not even see."
• "Full of authentic character, I love places that aren't shy of showing their food in its own unique light."
• "Best food around!! This restaurant not only sets high standards in the food industry with the cleanliness and welcoming staff they also bring a unique style."
• "What a gem! There is seating in the back which we did not know about. It was very uniquely decorated."
• "Hidden away bat cave (MAN CAVE) which was something different."
• "The atmosphere suits the nature of the food well."

Cons:

• "They have a one star hygiene rating from a miscommunication on their last visit I got told."
• "The decor was rather unorthodox and reminded of jail but it works for this place and after all it is Manchester."
• "You feel like you are eating in a construction site."
• "The actual restaurant is very small."
• "Place slightly small an crammed for those who cant do small spaces, otherwise nice an cosy."
• "The lack of hygiene and exorbitant prices only added to the disappointment."
• "Location theme: beyond my comprehension."