Indian Plaza Reviews Summary

Customer Service

Pros:

• "The staff deliver with one of the best customer service I have ever seen!"
• "The staff where excellent the food was to die for and our whole experience was great."
• "The staff are always friendly and service is excellent."
• "Excellent staff who cant do enough for you."
• "Service second to none and lovely kind and courteous people."
• "The staff were amazing went all out to make sure it was a birthday she would remember, service, staff, food was out of this world."
• "Staff are very friendly, polite and very professional taking time out to explain different dishes and providing excellent service."

Cons:

• "Some of the girls behind the bar and who answer the phone as so incredibly rude and have no customer service skills."
• "Miserable not caring old man on the bar/reception."
• "Owner would not even reply to my texts or phone calls."
• "Too many times one of the owner lies and is ignorant."
• "Hi just been to the plaza for the first time not inpressed they accused us of trying to pinch a bottle of wine I earn £40 000 a year why would I worry about AA £15.00 bottle of wine won't be going there again 🤬"
• "However I wasn't impressed with one of your employees throwing an empty coke can across the road who arrived in a black BMW, reg ending MPX."
• "The service was Terrible. They left plates all over table and didnt clear up untill the last miniute."

Food Quality

Pros:

• "All the sizzling grill dishes were excellent."
• "All the food was cooked to perfection, clean surroundings - clearly very busy but we were never made to feel rushed - just welcomed & enjoyed our evening thoroughly."
• "The food was stunning, very fresh, and very tasty."
• "Food is always fresh and consistent."
• "The Balti shaah is absolutely amazing. Nicest curry I’ve ever had by far!!"
• "Flavoursome food, with a wide variety to choose from."
• "The curries are hot and fresh, brilliant selection with some curries you will not find anywhere else."

Cons:

• "Service was very slow, the food was tasteless and portions were very small."
• "Lamb Passanda was packed with sugar. Some pieces of lamb were so hard I could not cut them with a knife."
• "However, the Chicken Tikka Massala was watered down and this ended up making the rice soggy and the plate swimming in water, the Lamb Tikka Balti was bland and all the meat was fatty and chewy!"
• "Potato and cauliflower in the Aloo were stale and at least two days old."
• "We waited two hours for our food to arrive, and when it did some of it was barely warm and my fish wasn't cooked."
• "Then I began to eat my shashlik. I bit into a chicken piece and it was raw!"
• "We had the worst Indian food ever at Indian plaza. It’s not Indian food but more of Bangladesh/Pakistani taste."

Pricing

Pros:

• "Food is reasonably priced and is cheaper if you get take out rather than eat in."
• "They don't accept Amex, but the price was really affordable compared to other restaurants."
• "Poppadoms, starters and mains plus rice and naans with a few rounds of drinks usually works out at around £20 per head which is pretty good value too."
• "Decent price had poppadoms, pickles, started, main, rice and naan and came to roughly £26 each with 2 drinks."
• "The prices are reasonable."

Cons:

• "Thought bill was steep. Charged us up for soft drinks at full whack when it states that it's 50% off for soft drinks."
• "Drinks are shockingly overpriced with a diet coke costing £3.20, considering it is in draught the profit these guys are making from this would be around £3 which goes to show how overpriced such a simple drink can be here."
• "Not been to the Indian Plaza since the profile scare .... food was really nice as it always is ... but it's very expensive.... must of gone drastically up in price since I was last there .... wont be rushing back any time soon ..... need a remortgage....."
• "The prices are going up and up and up- this was happening before fuel etc was increasing."
• "And £20 for a child's meal, absolute disgrace."
• "VERY UPSET and disappointed to be overcharged by around £20 as all bills were billed for the 'special menu' irrelevant of what you ordered."
• "Quite pricey for just an average Indian restaurant."

Ambience & Facilities

Pros:

• "Good ambience. Live music."
• "Also excellent disabled access and facilities."
• "The atmosphere inside was pleasant and relaxing."
• "Lovely atmosphere."
• "The ambience is just right."
• "Fantastic night out for the whole family for a civilised meal in a lovely atmosphere with delicious food & polite efficient staff."
• "Spotlessly clean."

Cons:

• "Tables are to small for 4 people."
• "The restaurant is cramped, they seem to have crammed so many tables in to maximise footfall and again, profits that it is no longer comfortable."
• "The one thing I would say is since their last extension the ladies toilets were a bit odd."
• "The take away food is rubbish no taste curry just like couloured hot water very poor position the take out food doesn't match the restaurant food."
• "Restaurant was very busy and very noisy large group of young guys near us swearing a lot."
• "We were moved into the extension bit where it was dark and 5 of us were sat on a table for 4 leaving the three kids squashed."
• "The restaurant isn't immediately accessible to wheelchair users."