Nando's Manchester - Parrs Wood Reviews Summary

Location and Accessibility

Pros:

• "Unique selling point is location - huge free parking and entertainment facilities short walking distance."
• "Lots of free parking nearby."

Cons:

• "First there was no one at the entrance to guide/tell that there is a queue."
• "Went in wasn't that busy but food took 25 minutes to come for my wife and 2 kids."

Service Quality

Pros:

• "Staff are friendly most of the time too."
• "The staff provided excellent service."
• "Staff is friendly. Nice ambiance."
• "The manager came back and offered us a complimentary side."
• "Staff however were quite friendly and helpful as was the manger."

Cons:

• "Poor service and average food. After asking how much longer our food will be it finally arrived after 55 minutes."
• "We saw empty table and were asked to wait stand back and wait for 35-45 mins."
• "Staff dealing with take-ways and delivery were completely disorganised."
• "Empty tables yet the waiting queue is 38 - 48 mins. A clueless staff with zero empathy."
• "Felt like we were inconveniencing the staff, as all miserable and unfriendly."
• "Waiters stood there looking at us / talking/ doing nothing productive."
• "The waiter was rude when we asked for knives and forks since they didn’t have any."
• "The waitress then rolled her eyes and threw the peri salt packets to the table."

Food Quality

Pros:

• "Great food. My favourite is the chicken wings and thighs."
• "Humus with peri peri spice is excellent. Grilled Halloumi fantastic."
• "Offers the expected flavors and quality in their dishes."
• "The food was very tasty, and the atmosphere was quite pleasant."
• "Very busy very good and food is always great."
• "The spicy rice and peri fries were good."
• "The food was spot on we were 10 people in all and everyone enjoyed the atmosphere."
• "The food is always great at Nando's."

Cons:

• "The chicken was slightly overcooked."
• "The whole chicken can be dry sometimes."
• "The butterfly chicken breast was dry and tasteless."
• "Food was ice cold. also really dirty toilets they were a disgrace."
• "Food should be shown in weight. As clearly a chicken breast can be thinned to a sparrow."
• "The burger was atrocious, the bottom bread was rock hard."
• "Food took 50+ mins. There was no forks, staff said they would get some but didn't."
• "The chicken is always fresh and is much cleaner than the Trafford Centre branch."

Atmosphere and Ambiance

Pros:

• "It truly is family friendly the service was helpful and as fast as possible."
• "Just had a fantastic meal at Nando’s. Food was excellent."
• "The atmosphere was very clean and nice."
• "The restaurant was lively with a nice atmosphere."

Cons:

• "It was untidy, with uncleared tables, mess on floor and lacked atmosphere."
• "The past two times have been here have been disappointing but my last visit was horrible."
• "There will be little noise from people around that they are not respecting your privacy."
• "It was so cold in here that everyone was shivering and wearing their coats on."

Cleanliness and Hygiene

Pros:

• "Restroom was clean but you have to wait a lot."
• "The restaurant can get quite packed from around 12:30pm where there can be a small wait for a table."

Cons:

• "Toilets are Disgusting!!! Sort it out."
• "There was no clean cutlery for most of the evening."
• "Completely unacceptable, toilets appeared to not have been cleaned in days."
• "The handwashing trough in the toilet area looked as if it hadn't been cleaned effectively in weeks."