The Firecrest Reviews Summary

Food Quality

Pros:

• "The food is excellent. We love roast dinners and the pies."
• "The flavours exceptional...Wow!"
• "The food was second to none, as always."
• "Food was cooked fresh and was without a shadow of a doubt the best food I've eaten in a long time."
• "The beef bourguignon was also so full of flavour and the meat was amazing."
• "The food is very good traditional pub grub you will certainly not go hungry."
• "The food was delicious. Staff very friendly."

Cons:

• "Had the roast- very greasy lamb which swam all over my plate onto veg."
• "The food is at best only average."
• "From the tasteless food (fish that was fresh 2 weeks ago / super rare beef given on the roast option."
• "The meals and drinks were expensive and the food way way below a good standard."
• "The calamari starter was more batter than calamari!"
• "Disappointed in the seafood risotto, very runny and greasy, and poor variety of seafood."
• "The prawns were of very poor quality."

Service

Pros:

• "The staff were attentive, helpful and very efficient without being intrusive."
• "The staff are always so friendly and cheerful."
• "Lovely ambiance, friendly staff."
• "The service and food at the firecrest was 10/10 we were made to feel welcome and everyone working there was very polite."
• "Great service from the staff, especially Arthur he serviced our table and shon when he said he would check if there was any other flavour crane Brûlée they could do."
• "Particular thanks to our server Mark who went out of his way to make us comfortable throughout the evening."
• "The staff are lovely. Attentive, friendly and professional."

Cons:

• "The speed of service - we were there for about an hour and a quarter before our food was on the table."
• "Service was very slow and we had to wait a long time (about 30 mins) for our main courses to arrive."
• "Service was shocking but one staff member in particular was rude and really shouldn't be in the business."
• "Despite ordering 4 times, drinks did not arrive."
• "Understaffed 'again' painfully slow and unapologetic."
• "The service was painfully slow. Two hours for a sandwich and coffee."
• "Service was horrendous. Sunday evening we went, hardly anyone in the restaurant took over 45 mins to get our food."

Ambiance

Pros:

• "The place is lovely. Great family and friends seats."
• "Cosy bup with at least three live fireplaces which are always lit!"
• "Brilliant food and drink with restaurant seating, a bar and outside seating/garden."
• "Lovely, spacious pub both inside and out."
• "Really nice inside, a little cramped but a nice atmosphere."
• "Cozy inside nice beer garden and good food."
• "A lovely cosy pub atmosphere with real log fires, comfortable furniture and a sectioned dog friendly area."

Cons:

• "The pub itself isn't that clean either!"
• "The atmosphere of a very bossy barman spoilt this day."
• "The side of veg were not that fresh either."
• "Many of the tables and chairs outside were covered in birds droppings, which looked like it had been there for some time."
• "There were also quite a lot of flies throughout."
• "Cobwebs undergo the window sill."
• "The atmosphere was good although the guests were rather cramped up at one end near the fire."