The Pointer Reviews Summary

Service

Pros:

• "Generally attentive and friendly serving staff."
• "The staff were attentive but not pushy, they were busy but not stressed, nor were they running around, everything seemed well managed."
• "Emily served us for dinner and she made our experience brilliant, she was attentive, fun and couldn’t do enough to help make our dinner feel really personal."
• "The hospitality from beginning to end was flawless, attentive without being too much."
• "Polite, efficient service where nothing is too much trouble."
• "The staff were very friendly and welcoming and nothing was too much trouble."
• "The staff were knowledgeable and attentive."

Cons:

• "However, when we stayed there was no hot water in the shower or milk for the continental breakfast."
• "Place needs a bit of TLC mind and go over with the hoover."
• "Stayed the Pointer, staff didn't understand the payment system."
• "The Pointer need to sort both their booking system and customer service."
• "Had a couple of issues with our room, but resolved relatively quickly."
• "We went into the restaurant and found the staff had no enthusiasm, passion and no smile."
• "The staff need to smile and be more engaging- this is a pub, not a fine dining restaurant and there's no need for stiff, snobby staff."

Food Quality

Pros:

• "The food was amazing. I had Korean Fried Chicken and it was superb."
• "The soup was delicious & when you ate the bread the zing on your tongue was delightful."
• "Both really well cooked and locally sourced."
• "Food is a little different but very good and very tasty."
• "The food is good and very tasty!"
• "Top quality food."
• "The food is delicious, the portions are generous."

Cons:

• "Daily special Whole Plaice- not good! Very little meat and the meagre offerings were pure mush!"
• "The food is 'OK' but way over priced."
• "Massively overpriced at £24.50."
• "It turned out that our plaice cost £45.00, which was a lot more expensive than the other two main courses combined."
• "Food was just a boring 'ok'. Lamb dinner was nothing special."
• "Food was dry, husband's 'crispy' (overcooked & dry) chili beef salad was hot it was inedible and my seared tuna was so overdone, it resembled tinned tuna."
• "The food is tasteless, the chef/s must be really uninspired and obviously do not take pride in what they serve."

Atmosphere & Setting

Pros:

• "Lovely pub restaurant with lots of space inside and out."
• "Set in the hart of Brill, The Pointer offers a wide range of quality wines that pair beautifully with the menu."
• "Wonderful welcoming pub."
• "Really lovely village pub with a great selection of food and drinks, more vegetarian options than most pubs from my experience."
• "Lovely village pub."
• "Lovely pub really comfortable and cosy."
• "Nice pub in beautiful village location."

Cons:

• "Revisited in early 2023 and the experience wasn't great, the food had gone down hill unfortunately."
• "Over priced unfortunately."
• "The room needs refreshing/deep clean. Mould in the shower, a lot of dust in the room."
• "The place was chilly and the staff kept leaving the door open..."
• "The restaurant itself is an open room with high ceilings meaning it's very noisy."
• "Sunday roast. Overcooked. Dry. Potatoes dry."
• "The food was ok. Starter was good but the rib eye came with very watery sauce and my partner had the cauliflower, again bland food."

Accommodation

Pros:

• "The rooms were spacious and the bathrooms fantastic with a double basin, walk in shower and free standing bath."
• "When our room was ready we were pleasantly surprised that our room was actually located in a room in a cottage across the road."
• "The room was lovely. The bed was so comfortable I could have slept all day."
• "Rooms are superb and comfortable."
• "Rooms are quaint and have everything you need - comfy bed and room was spacious."
• "The hotel room was fresh, clean and comfortable."
• "Rooms are comfortable, very clean and amazing bathroom to match."

Cons:

• "However, our dinner was just average. There are not many choices for vegetarians."
• "Bed incredibly uncomfortable. Problem with fire alarm meant there was a BEEP noise every few seconds throughout the duration of our stay."
• "£170 for the room, no breakfast is an incredibly high price for what was received."
• "No hot water so we were unable to bathe at all during our stay."
• "It was overpriced and I just got the impression they were taking the mickey; we are not going back."
• "Cannot recommend given the poor customer service, and failure to address concerns to put things right when given the opportunity."
• "Terrible baked cheesecake: Overbaked, grainy, dry, no flavour."