Pizza Hut Restaurants Reviews Summary

Service

Pros:

• "Service was very strong, friendly and approachable, a definite strong point."
• "The service was very good also, very polite, courteous, swift and professional."
• "Service as always was impeccable."
• "The staff were friendly and helpful."
• "Greeted and seated by very presentable and cheerful staff."
• "The staff are helpful and friendly."
• "The service was warm and friendly and very efficient."

Cons:

• "Staff spoke way too fast behind face masks couldn't understand and had to ask twice to clarify."
• "Customer service was quite good until we were asked if we wanted the bill BEFORE we had even finished eating!!"
• "Today, my daughter and I came for lunch on the occasion of graduation, and we received extremely bad service."
• "Staff taking down orders on napkins."
• "Customer service was brilliant at the beginning and then it went down hill."
• "Staff flitting about like startled hares, none seemed to have a solid purpose."
• "Shocking service today."

Food Quality

Pros:

• "The food was quick and lovely."
• "Food was nice."
• "I personally ordered the BBQ Americano Pizza, it was so delicious and appetising and was served fresh straight out of the oven."
• "The pizzas are delicious!"
• "Food very good, atmosphere good, employees very good."
• "Food was very good."
• "The food was great too."

Cons:

• "Pasta not cooked fully. Stored in so much grease was off putting."
• "£30 for two small pizzas and a couple of soft drinks is ridiculous."
• "Pizza was also quite dark and over cooked on one half!!"
• "Sides were burned, totally dry and so hard you wouldn't be able to chew it."
• "The Philly steak was like dried fish food on pizza and my 2 year olds pizza was like rubber."
• "The pizzas are small and surprisingly greasy."
• "Pizza I ordered yesterday was absolutely SHOCKING."

Cleanliness

Pros:

• "Despite being very busy, the restaurant was clean and tidy."
• "Restaurant clean and tables cleared quickly when clients left."
• "Friendly bar staff and was clean."

Cons:

• "The glasses were disgustingly dirty."
• "Table was too small and the toilet was dirty."
• "Children's drinking glass was very dirty."
• "No cups available at the drinking station like other branches."
• "Dirty plates and glasses."
• "The restaurant was dirty, my plate was dirty and my glass was dirty."
• "Wasn’t much choice in salad bar area and were bits of salad on the side and floor."

Value

Pros:

• "Good value at £7•50."
• "We went for a sharing deal which was very filling 3 course's and drinks came to under £30 which was pretty good value."
• "The all you can eat buffet. Good value."
• "£40 for 3 people, good value, nice atmosphere."

Cons:

• "£30 for two small pizzas and a couple of soft drinks is ridiculous."
• "Turns out you have to pay an extra pound for it."
• "It's so expensive."
• "£70 for two pizzas and four drinks is insane, especially when there was no one serving us."
• "Unfortunately not really worth the £40 for a sharing meal, given how small some of the portions are."
• "Pizza hut is just not the same anymore. It's so expensive for what it is."
• "Expensive for what it is but no washing up or cooking for me so I don’t mind occasionally."

Ordering Process

Pros:

• "Love the new app do you can order and pay for your meal at the same time saves a lot of waiting time."
• "The new app where you can now order your meals & drinks etc without the need of table service, makes it a lot easier for both the customer and the staff."
• "The mobile ordering suited us well as we could all pay for our own meals."
• "IT WORKS! Faultlessly. As easy as pointing to the items on the menu in front of me."

Cons:

• "Had to order through the QR Code for a sit down meal."
• "The app was soo complicated to use to order your food."
• "Then give false information about using a blue light discount card. Which apparently isn’t valid on a bank holiday."
• "The app wouldn't load for my sister or I."
• "This restaurant only takes contactless payment, so make sure to bring a smartphone as you will be expected to pay for your food through their app."
• "Complicated ordering process if you haven't been before."
• "You have to order at table online pay for the food online."