Houghton Regis Dental Centre Reviews Summary

Category: Dental clinic Dunstable

Address: 105-111, 105-111 High St, Houghton Regis, Dunstable LU5 5BJ, United Kingdom

Phone: +441582865001

Rating: 4.6
based on 199 reviews.

Emergency Appointments

Pros:

  • "Called for an emergency extraction, I was fitted in that day, I was in and out in 25 minutes."
  • "The same day I managed to find a clinic and had it cleaned and even had antibiotics prescribed."
  • "I had my wisdom teeth out at Luton Sedation Clinic on Friday and unfortunately my blood clots were not quite right, so I called up on Saturday morning and was given an emergency sit and wait."
  • "Had to call for an emergency for a special needs adult, and in this time of uncertainty they were brilliant from the receptionist to the dentist that saw him."

Cons:

  • "This surgery is absolute joke. I called for an emergency appointment, as I had a very severe toothache."
  • "I had an appointment booked from last week to attend the see dentist at 8.50am on the 9th September 2019, I received a call at 8.35am for the receptionist to say that my appointment with dentist had been cancelled."

Staff and Service Quality

Pros:

  • "Always fantastic service, refuse to be treated anywhere else!"
  • "The dentist and assistant were so kind to me, it makes all the difference in a very frightening situation."
  • "Thank you Dr Ashni Sha and Nurse Greta, for putting me at ease and calming my nerves."
  • "The nurses, the receptionist, everyone was just polite, professionally kind and friendly."
  • "I'm a very nervous patient but felt comfortable here. Had veneers done by Dr Rooshi Patel, I liked that he always made a point of talking to me first about what the treatment would involve at each session, and was happy with the end results."
  • "Really happy with the service we received today! My daughter had a tooth extraction (she is 6) and the staff was really friendly, helpful, was explained every process to us."
  • "The staff were kind and reassuring as they explained the situation."

Cons:

  • "The only negative to be balanced is the reception staff often ignore you keep you waiting!"
  • "Really bad experience. Got to the surgery in good time. Nice receptionist. Appointment was for 08:45, at 9:10 I thought I should leave as nobody called me in."
  • "A male receptionist told me, 'You are being offered an appointment and you are refusing it.' He was very unkind."
  • "Only after complaining at the very rude male receptionist was I offered an appointment the next day."
  • "The dentist I’ve seen was rude and kept on assuming things that weren’t true then not believing me when I told her the truth."
  • "NOT A HAPPY CUSTOMER BAD SERVICE."
  • "I do not recommend this young female dentist. My emergency appointment looked like regular check up."

COVID-19 Precautions

Pros:

  • "Great covid procedures too."
  • "Very happy with Houghton Regis Dental Centre's care during the Covid restrictions. Were supportive with telephone consultations and follow up calls."
  • "COVID precautions very good."
  • "The measures they put in place for covid-19 are fantastic and I felt very safe."
  • "Also COVID precautions are top notch!"
  • "One of the best dental practices I’ve been to. Very good COVID restrictions in place."
  • "Extra procedures for safety are in place, but nothing that is too difficult to get used to."

Cons:

  • "No negative comments regarding COVID-19 precautions were provided."

Appointment Reliability

Pros:

  • "Even managed to get home in time for the Spurs match - now that’s service!"
  • "Treatment rooms all cleaned after every client, prompt service."

Cons:

  • "My appointments are always being cancelled and they only have 1 orthodontist so if you're going here to see an orthodontist, expect to wait 2 months for an appointment, and the day of your appointment expect a phone call to say it has been cancelled."
  • "Both of my kids everytime I go for appointment they check for no more then 1 minute appointment and says everything is okay."
  • "Nice enough staff but please don't use them to get your child's braces. Very unreliable."
  • "They have cancelled my daughter's appointments on 3 separate occasions for one reason or another."
  • "Last few times I've visited I have had to wait for 30 min or more to be seen."

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