Address: 105-111, 105-111 High St, Houghton Regis, Dunstable LU5 5BJ, United Kingdom
Phone: +441582865001
Rating: 4.6
based on 199 reviews.
Emergency Appointments
Pros:
"Called for an emergency extraction, I was fitted in that day, I was in and out in 25 minutes."
"The same day I managed to find a clinic and had it cleaned and even had antibiotics prescribed."
"I had my wisdom teeth out at Luton Sedation Clinic on Friday and unfortunately my blood clots were not quite right, so I called up on Saturday morning and was given an emergency sit and wait."
"Had to call for an emergency for a special needs adult, and in this time of uncertainty they were brilliant from the receptionist to the dentist that saw him."
Cons:
"This surgery is absolute joke. I called for an emergency appointment, as I had a very severe toothache."
"I had an appointment booked from last week to attend the see dentist at 8.50am on the 9th September 2019, I received a call at 8.35am for the receptionist to say that my appointment with dentist had been cancelled."
Staff and Service Quality
Pros:
"Always fantastic service, refuse to be treated anywhere else!"
"The dentist and assistant were so kind to me, it makes all the difference in a very frightening situation."
"Thank you Dr Ashni Sha and Nurse Greta, for putting me at ease and calming my nerves."
"The nurses, the receptionist, everyone was just polite, professionally kind and friendly."
"I'm a very nervous patient but felt comfortable here. Had veneers done by Dr Rooshi Patel, I liked that he always made a point of talking to me first about what the treatment would involve at each session, and was happy with the end results."
"Really happy with the service we received today! My daughter had a tooth extraction (she is 6) and the staff was really friendly, helpful, was explained every process to us."
"The staff were kind and reassuring as they explained the situation."
Cons:
"The only negative to be balanced is the reception staff often ignore you keep you waiting!"
"Really bad experience. Got to the surgery in good time. Nice receptionist. Appointment was for 08:45, at 9:10 I thought I should leave as nobody called me in."
"A male receptionist told me, 'You are being offered an appointment and you are refusing it.' He was very unkind."
"Only after complaining at the very rude male receptionist was I offered an appointment the next day."
"The dentist I’ve seen was rude and kept on assuming things that weren’t true then not believing me when I told her the truth."
"NOT A HAPPY CUSTOMER BAD SERVICE."
"I do not recommend this young female dentist. My emergency appointment looked like regular check up."
COVID-19 Precautions
Pros:
"Great covid procedures too."
"Very happy with Houghton Regis Dental Centre's care during the Covid restrictions. Were supportive with telephone consultations and follow up calls."
"COVID precautions very good."
"The measures they put in place for covid-19 are fantastic and I felt very safe."
"Also COVID precautions are top notch!"
"One of the best dental practices I’ve been to. Very good COVID restrictions in place."
"Extra procedures for safety are in place, but nothing that is too difficult to get used to."
Cons:
"No negative comments regarding COVID-19 precautions were provided."
Appointment Reliability
Pros:
"Even managed to get home in time for the Spurs match - now that’s service!"
"Treatment rooms all cleaned after every client, prompt service."
Cons:
"My appointments are always being cancelled and they only have 1 orthodontist so if you're going here to see an orthodontist, expect to wait 2 months for an appointment, and the day of your appointment expect a phone call to say it has been cancelled."
"Both of my kids everytime I go for appointment they check for no more then 1 minute appointment and says everything is okay."
"Nice enough staff but please don't use them to get your child's braces. Very unreliable."
"They have cancelled my daughter's appointments on 3 separate occasions for one reason or another."
"Last few times I've visited I have had to wait for 30 min or more to be seen."