Kingsend Dental : Ruislip Reviews Summary

Staff and Service

Pros:

• "They make good use of technology to book appointments and send reminders."
• "Dr Dharminder who was very friendly and welcoming, as was his assistant."
• "The staff at Kingsend Ruislip are pleasant, extremely knowledgeable, and excellent at what they do."
• "Superb work of the highest quality from all the staff, all the time."
• "Excellent receptionist zoe fantastic dentist Dr Patel explains everything to you wonderful dental nurses."
• "The staff members have always been very kind and helpful."
• "Friendly and professional service."

Cons:

• "They refuse to see a 6 child even on private bases... I will never go back to this practise."
• "The receptionist however was the epitome of rudeness, zero customer service skills."
• "Very very rude staff."
• "Dreadful. Unprofessional and greedy. Accepted emergency NHS appointment for daughter then cancelled next day as 'NHS list is full'."
• "a bit of a frosty receptionist when paying after treatment which was a bit disappointing."
• "Shocking service... The receptionists stood around talking with no sense of urgency."
• "Greedy dental practice. Withholding information about what appointments are needed... Seemed to waste a lot of time."

Hygiene and Safety

Pros:

• "Welcomed at the door with hand sanitiser. Felt safe and well looked after."
• "Wonderful friendly staff. Felt very safe in these times as all efforts have been made to make everywhere covid free and immaculately clean."
• "Kingsend dental is very clean, properly Covid proofed, very efficient and professional dental clinic."
• "Modern, clean practice, with friendly and helpful reception staff."
• "a professional friendly dental practice all staff polite and I fully endorse this practice & in these difficult times so professional and attentive full care for patients."

Cons:

• "I really do not like it when charges are not explained!"
• "It’s very disappointing that after several attempts to clear out miscommunication with this practice... I was told to go find a different clinic."
• "Avoid this place, too greedy."

Dental Care and Treatment

Pros:

• "Zara one of the best hygienists I have used."
• "I had teeth cleaning done this morning and it was an amazing experience with outstanding results."
• "I would highly recommend Dr. Julka. The treatment I received from him was excellent."
• "Anny, the hygienist, who is excellent and very thorough."
• "I just had a hygienist appointment with Aupal Patel who was brilliant!"
• "Dr Krishna Patel was very calming and reassuring throughout the whole treatment."
• "I had my Invisalign done and the whole process was brilliant."

Cons:

• "It was the only orthodontist that could assist my son but wasn't told that that the initial fee of £65 I paid was an emergency fee."
• "I have got some pain but they are not major or persistent, because they come and go and I, which could be due to sensitivity of teeth, and I have been living with it for weeks and would have carried on with this pain even after this appointment because nothing was detected anyway."
• "I have to say I was disappointed at the service I encountered on my recent visit which should have been to see the hygienist followed by the dentist."
• "I had to wait in the waiting room or about 15 minutes after the time for my appointment."
• "Had a terrible experience here, and I have no issue with dentists."

Accessibility and Convenience

Pros:

• "Convenient location and parking."
• "Reception staff are v friendly and waiting area is chilled enough pre-appt."
• "Pleasant, polite and helpful receptionists. Comfortable waiting area."
• "Staff are always very friendly."

Cons:

• "The problem with the practice is the parking, it is extremely limited."