Crook Log Dental Practice Reviews Summary

Staff Professionalism

Pros:

• "Dr Sim Mangat and nurse DiPi brilliantly rebuilt the tooth with filling and fixed everything up."
• "As always everyone is polite, friendly and efficient."
• "Katherine and her dental nurse Zara... made me feel at ease."
• "Dr Simrata and the lovely Nurse Kelly handled this usually horrible experience, but made it as easy for me as humanly possible with there chilled out nature (particularly Sim 🧐👌 haha), and more importantly their supreme expertise."
• "I'm quite anxious about dental treatment in general. I visited Dr Claire Culverwell who was extremely considerate and professional."
• "Dr Sim Mangat and Winta... have gone above and beyond in helping me regain my confidence."
• "Dr Sim... went above and beyond throughout all aspects of my treatment."

Cons:

• "This practice cancelled a full check-up booked months in advance on the day due to a late member of staff."
• "Avoid this dental practice!!!! Extremely unprofessional receptionist staff and rude junior dentist."
• "But for the £65 I paid I didn't get any value. She didn't remove any plaque from my teeth as the cleaning took probably 1 minute or less."
• "I have rated this as only 3 stars as during my re-fix the dentist proceeded to tell me that my main dentist had done a really poor job."
• "Rude reception staff. Expensive prices for a check up, no empathy when talking to the reception team."
• "I was called back to say I could only have an extraction privately on that day for over 500 pounds!! or wait until they call me (now 3 months later no call back)."
• "Please address the issue with receptionist/dental nurse!!! not wearing her face mask."

Customer Service

Pros:

• "Having been a patient for over 20 years at the practice, always met with helpful and friendly staff."
• "Any member of the reception team I’ve met has been lovely too."
• "The staff on reception are welcoming and friendly."
• "Everyone at Crook log dental practice are so professional and welcoming."
• "Ellie and Jenny are on reception! They are extremely helpful and always go above and beyond to help in any situation."
• "The receptionists are very welcoming when I enter the building."
• "The reception team, Lyn, Ellie and Jenny are amazing too, giving me the best advise regarding parking."

Cons:

• "This old lady has not an ounce of customer service. No compassion when she speaks to you over the phone or in person, never smiles at you considering she is the first point of contact when you enter the dental practice, she shouldn't be at the front desk."
• "I made an appointment for 2.45pm today 5/10/2020... I received a call from one of the receptionist at the front Desk I believe her name was Lynn... So I have been messed around today because of this incompetent rude Receptionist (Lynn)."
• "I’ll find somewhere else, couldn’t wait to put the phone down when I was asking advice and information."
• "Worst practice I’ve ever had the displeasure of being a patient."
• "The wait time to get an appointment for this Dental practice is ridiculous."

Treatment and Results

Pros:

• "I am beyond thrilled with my bridge and the gaps have been filled and my teeth look amazing."
• "The whole treatment took slightly longer than I expected, however I am super happy with the results."
• "I had my teeth straighten with the use of Invisalign and then whitening and finally 4 veneers on my front teeth."
• "I am very pleased with the results."
• "My teeth have never been or looked so good."
• "I am so pleased with the transformation of my teeth- I can hardly believe that they are mine!"
• "I am very happy with the cosmetic treatment I received."