Chiswick Dental and Implant Clinic Reviews Summary

Reception and Booking System

Pros:

• "Very friendly and efficient reception staff, who send emails and will phone you to remind you of your appointment."
• "First contact with Reception is where one is met with patience and understanding through what is often constant demands on their attention."
• "The reception staff are also great, compassionate and understanding."
• "The reception staff are always pleasant, professional, welcoming and very helpful."
• "Since I arrived the girls from the reception were extremely welcoming and lovely."
• "The front desk receptionists are also professional/patient/welcoming and very helpful."
• "Reception staff are lovely and always call with appointment reminders."

Cons:

• "I first encountered quite a rude receptionist which I shrugged off as I was booked into a consultation with the treatment coordinator Bita Asghari."
• "Horrible booking system!!!"
• "They have a very rude, unprofessional, arrogant receptionists who shouts at you on the phone!"
• "They have a faulty online booking system that takes your money and never book you in!"
• "Very poor customer service - she did not refer to me by name."
• "Very unfriendly, and unhelpful receptionist who was working on Saturday 17th September."
• "Unnecessarily rude, arrogant and condescending receptionist."

Dental Care and Treatment

Pros:

• "Dr Christos Zervas never fails to make my experience a very pleasant one."
• "Dr.Alice Lewis is absolutely brilliant - she's great at what she does."
• "Dr.Farrell is everything every Healthcare Professional should be."
• "Dr.Farrell is incredibly caring and gentle throughout procedures."
• "Dr Laura Wade is such an incredible dentist, highly intelligent and her professionalism and knowledge on Dental care and Dental treatment is absolutely fantastic."
• "Dr Pooja Sedha has done such an excellent job with the composite bonding on my front tooth."
• "Dr Christos Zervas, Implantologist, for his professional expertise, knowledge, and the meticulous care and attention I have received over the many years I have been a client."

Cons:

• "The treatment was so painful that I had to tell the hygienist to stop twice."
• "I had a terrible experience there today which means I will never go again."
• "I felt the examination was superficial and cursory."
• "Pleasant dentist but they are a little bit dishonest and try to charge you for things they don't do- such as examination when it has not been done."
• "I am very disappointed with this dentist, he seems very perfectionist but at the moment of the truth he made me a botch, he put me a crown of a size too big that it has bothered me from the first day."
• "Cancelled appointment 6 hrs before appointment due to hygienist emergency. No apologies for anything."
• "I had my first and last dental hygiene appointment with Chiswick dental clinic and it was brutal and painful - I was screaming and in tears."

Facilities and Environment

Pros:

• "Clean and modern practice."
• "Excellent dental care, very modern premises and very friendly staff."
• "Relaxed calm environment.."
• "Very easy wheelchair access from the modern hygienic entrance and throughout the building."
• "It's a fabulous large new clinic!"
• "They have spacious rooms, newly renovated, and excellent staff."
• "I like the new premises. Nice and cool on the hot day when I arrived for my appointment. Staff very accommodating and helpful."

Cons:

• "Very good service. Just that the front area or waiting room was huge, cold, noisy - could do with some rugs or plants or something to make it a bit more relaxing - maybe a fish tank... and after covid, some reading material..?"
• "Would have preferred a more private experience as the room led out to the main corridor."
• "I saw the hygienist who is very good but I was a little fazed as four times someone else accessed the room whilst I was undergoing treatment, it felt a bit like Piccadilly Circus."
• "No dedicated customer parking, however there is generous on road parking bays (free for Blue badge holders)."